Our fast-growing startup is rapidly expanding its customer base and we are looking for a proactive Account Manager who will improve customer satisfaction.

What you’ll be doing:

• Analyze our customer base and work proactively with customers to improve the adoption of Lodgify’s suite of products
• Develop and cultivate relationships with customers to improve customer satisfaction
• Own the business relationship with our customer base, while working closely with support who owns the technical relationship, to achieve an overall high customer satisfaction score
• Rollout new features, functions and services to the existing customer base
• Work with product management to identify new features, functions and services requirements of Lodgify’s customers
• Scale the team, processes, systems and policies to support Lodgify’s growth

What we are looking for:

• 5+ years as an account manager in a high growth SaaS environment
• Tech savvy with an ability to fully understand our software
• Excellent English both written and spoken (additional languages are a plus)
• Ability to manage hundreds of accounts
• Experience in the vacation rental software industry is preferred
• Excellent verbal and written communication skills with demonstrated ability to explain complex concepts in a concrete and understandable way
• Experience negotiating and handling commercial conversations with customers

What we offer:

• Indefinite contract with 25 days of vacations
• Private healthcare insurance
• Meal vouchers
• Nice open office space in central Barcelona location
• Be part of a international team of over 23 different nationalities
• Free spanish classes
• Fresh fruits, coffee and beverages and other breakfast food
• Regular ping-pong and foosball tournaments, plus other fun team activities!