Patsnap logo

Account Manager

full-time Patsnap London

“Our goal is to empower innovators and help make the world a better place”

About PatSnap

We are witnessing the fourth industrial revolution, the relentless pace of transformation towards software orientated, digital business is defining the commercial, government and not for profit sectors. The global macroeconomic trends are disrupting traditional business models and threaten the survival of many well-known brands. Across many industry sectors, the board room discussion is dominated by the need for faster innovation to create shareholder value and ensure survival.

Whether mature and global or young and aspirational, the new currency of the economy is global innovation. Innovation is resource intensive and inefficient, but critical to every organisations survival. Accelerating innovation is essential as it enables organisations to shorten time to commercialisation and maximise R&D returns. By demystifying the complex data associated with the innovation landscape and IP management, we help modern business thrive, making better innovation decisions, faster than ever before.

PatSnap is a disruptive market leading provider of intellectual property analytics, for analysing technology trends, accelerating innovation, market planning, competitor intelligence and maximising returns on existing & new IP assets. Our platform is used by over 3000 organisations globally including Nasa, GE, Lego, Ocean Spray, Vodafone, Goodyear and Ferrari.

PatSnap is headquartered in London, with offices in Singapore, China and Los Angeles, we are recognised as one of the ten fastest growing companies in EMEA and are privileged to have world class venture capital support from Sequoia, Summit Partners, ACCEL-X and Vertex Ventures.


Key Responsibilities of our Account Managers:

  • Grow and expand an existing base of strategic high growth accounts
  • Ensure customers achieve their adoption and success targets
  • Mapping to network and manage relationships across different business functions within a complex global organisation
  • Create, monitor and execute a custom success plan for each customer to drive usage and value
  • Work with the Customer Success team to deliver successful on-boarding and adoption through the lifespan with PatSnap from launch
  • Create Value Reports for stakeholders demonstrating ROI
  • Conduct health checks and collaborate with the Customer Success team to achieve world beating retention rates.
  • Ensure customers are vocal advocates of the PatSnap brand who renew our relationships year after year
  • Rapidly learning of IP, R&D and Innovation Strategy


    • Natural born self-starter that thrives in a fast-paced, high intensity start-up environment
    • Proven experience in B2B business intelligence/SaaS
    • Awesome track record of maintaining high retention rates
    • Meeting/exceeding activity, pipeline, and revenue targets
    • Extensive track record in crushing customer satisfaction goals as measured by renewal, usage and account expansion
    • Experienced in a solution approach and adept at creating value for customers
    • You understand the SaaS business model and have proven track record of implementing successful CS initiatives
    • Proven experience using Salesforce
    • Strong problem-solving skills and familiarity with business intelligence technology
    • Ability to thrive in a fast-paced and changing environment
    • High level of motivation, ability to quickly learn/explore our clients business, and work closely with all levels of the PatSnap team globally
    • A natural leader with a very high level of emotional intelligence

    PatSnap can offer you:

    • The ability to learn progress and develop your skills through mentoring from some of the best experts in our field
    • We attract and recruit the best in class, you will have a market leading budget to help build a world-class channel sales engine
    • Active career management, with progression reviews and achievement acknowledgement
    • The opportunity to contribute directly to the growth and success of a fast-paced exciting company
    • A transparent and open culture that encourages frank conversation between staff and all levels of management
    • Competitive base salary with an awesome commission structure
    • Benefits, incentives and rewards
    • A fun, exciting workplace with people who love and care about what they do
    • A practitioner culture, our revenue generation DNA at PatSnap

    http://www.patsnap.com
    published: Feb. 16, 2018

    Apply for this position