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Business Operations Manager

full-time Zencargo London

About Zencargo:

Zencargo is the Digital Freight Forwarder with a vision of a world with smarter trade. Since launching the business in Q2 2017, co-founders Jan Riethmayer, Alex Hersham and Richard Fattal have successfully grown the business and now work with some of Europe’s fastest growing businesses. Zencargo recently raised a large Series A and is in rapid growth phase, with the team expanding to over 80 people, including offices in London and Hong Kong.

Whilst shipping is a complex trillion-dollar industry, you might be surprised to know that many of the processes that could be simplified with technology are currently done over the phone, by fax and email or even jotted down on scraps of paper. This means that vital information is stuck in silos and requires manual action to funnel data to the relevant person. Zencargo is here to change this.

Zencargo have built a digital platform which is the central place for teams to manage the end-to-end operations and get real-time visibility into the progress of shipments, enabling Business Leaders to make decisions based on accurate data and implement strategies in seconds that improve Supply Chain efficiency.

Zencargo are backed by some of Europe’s leading Venture capital firms, Local Globe (Transferwise, Zoopla, Citymapper), HV Holtzbrinck Ventures (Zalando, Rocket Internet), Picus Capital (founded by Alex Samwer who co-founded Rocket Internet) and Samos Investments (Betfair, Ocado, Charlotte Tilbury).

Our journey so far:

The logistics market we’re looking to disrupt is $2 trillion in size, and we’re planning to expand into the adjacent $5 trillion market of trade financing soon. To do so, we’ve recently closed our series A, bringing our total funding to ~$20M. We’re backed by some of the top investors in Europe (Local Globe; Holtzbrinck Ventures). Our founders are successful repeat entrepreneurs, and we’re in the process of building out the leadership team with other top talent (ex-Goldman, Bain, Google). We’ve scaled the business from 3 to 80 people in 24 months, have moved into our new 5000 sq. foot office in central London, and are opening an office in Hong Kong, with Rotterdam to follow later this year.

Role overview: Business Operations Manager

Were looking for an ambitious Business Operations Manager, who will work hand in hand with our CEO. As this is one of the few roles in the CEOs office, we want someone who is hungry, ambitious, has a growth mindset, takes ownership and is comfortable in an environment built on trust & debate.

This role will involve:

  • Working with the CEO on the analysis and communication of our business KPIs, as well as working across the Senior Management Team to ensure that were a data-led decision making organisation
  • Supporting the CEO on his goals and the type of operational rhythm he wants for the business
  • Collaborating with our Head of Special Projects on key strategic projects that were working on
  • Analysing and presenting different hiring plans and post-fundraising strategies, working with our Head of Finance & Head of People to see the cash flow and KPI implications of those options
  • Working across the company to ensure the goals of our CEO are met
  • Supporting on business compliance across the business

Were looking for someone who acts like:

  • Can build trust with her/his team mates and can become comfortable positively challenging her/his teammates (including the CEO)
  • Has a growth mindset, and wants to grow and learn as fast as possible
  • Takes ownership, is tenacious and is comfortable rolling up her/his sleeves
  • Is hungry for success, but is humble - this isnt a role where youre the boss
  • Is dynamic and can wear multiple hats
  • Is strategic and highly numerate
  • Has great written and inter-personal communication skills

With a background that includes:

  • Has 3+ years experience in a fast growing startup (Series A or later) or has worked in a top tier law/consulting/financial institution
  • Clear record of execution and taking ownership
  • A demonstrated interest in technology and business
  • Preferably comfortable in excel and SQL (or feels that they can learn it before they start)

We want our people to feel invested, to grow, and to live our culture:

  • Youll get to be part of one of the fastest growing startups, in one of the worlds largest industries
  • Youll have a uniquely close working relationship with the CEO of a scale up that has global ambitions, and is backed by investors who think big
  • A highly cross functional role, that will enable you to gain a wide variety of skills
  • We have a learning & development budget for every person at the company
  • Other benefits include pension contribution, free food and coffee
  • Competitive salary + equity on offer
  • Great internal comms, events, workshops and fun stuff for teams;
  • Fast paced environment with lots of room for creative freedom
  • Were located in Farringdon - so its easy to get to

published: Oct. 2, 2019

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