Zendesk are seeking a talented, detailed oriented Collections Specialist to help manage the global Collection process. The ideal candidate will have the ability to work as part of a team, be a quick learner, motivated and enjoy working in a rapidly evolving environment.
High volume collections experience is an advantage as well as languages.
Responsibilities
- Follow up with customers via phone and email on overdue invoices and expected payments/commits
- Send daily manual notices and follow up on overdue invoices
- Document all collections related customer interactions
- Work with Sales, Legal and Finance Ops as necessary to resolve billing issues which has a direct impact to collection process
- Resolve tickets queries related to Accounts Receivable /Collections
- Weekly Account suspensions reviews
- Identify issues attributing to account delinquency and discuss them with management.
- Use good judgment in balancing the ability to resolve issues and when to escalate to the appropriate person
Required Skills
- 1-2 years high volume transactions Collections experience.
- Knowledge of Collections procedures
- Strong attention to detail, goal oriented
- Commitment to excellent customer service
- Excellent written and verbal communication abilities
- Ability to prioritize and manage multiple responsibilities
- NetSuite and Zoura experience a plus
- English fluency required and ideally an additional language
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The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
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Individuals seeking employment at Zendesk are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.
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published: June 23, 2018