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Community Assistant - Westminster

full-time Huckletree London

Huckletree is part of the exciting. diverse and rapidly growing co-working landscape. We are looking for Community Assistant to join the team, and give you the opportunity to learn the ins and outs of all our community roles, at a given London Huckletree location.

This role will be 50/50 split between our Front of House function and our community teams on location. You have the opportunity to work alongside our Marketing, Programming and Business Development teams, all against the backdrop of your citys thriving tech ecosystem and fast-paced startup landscape.

You will:

  • Work directly with the Front of House Lead and our community teams to ensure that the space is running smoothly at all times
  • Welcome guests and direct their queries, whether it be to one of the community team for a tour, or to a community member for a meeting
  • Ensure that the location facilities are pristine at all times
  • Take inbound phone calls, and direct them to the relevant team member, covering event bookings, partnership queries, membership enquiries and more
  • Ensure all members receive a top level seamless experience, from making sure meeting rooms are correctly booked to topping up printer credits (and making stellar lunch recommendations!)
  • Learn the service agreement contracts and liaising directly with service providers whenever we need support
  • Support the membership manager to develop community initiatives designed to create connections between members, including member introductions, overseeing events, electronic and print communications
  • Learn more about and engage with our members, constantly acquiring feedback on the way

You should apply if:

  • You are passionate, positive, hard-working and energetic
  • You are a ‘fixer’ and are unphased by turning your hand to anything
  • You have a strong customer-service mentality and you have the ability to generate respect and trust
  • from all members and staff
  • You are fast-thinking and reactive
  • You are process-driven and with a detailed focus

You’ll have access to a wide range of perks aimed to support you in all areas of your life. These include:

  • Access to our Employee Share Option Plan
  • Third Year, Fully Paid Sabbatical
  • Enhanced Parental Leave
  • Unlimited Free GP & Therapy Appointments
  • Mental Health Day Policy
  • Health Insurance
  • Compassionate Leave
  • 34 Days Annual Leave
  • Annual "Work From Any Huckletree" Allowance
  • Professional Development
  • Personal Curiosity Budget
  • Annual Curiosity Conferences Budget
  • Travel Expenses
  • Team Building Activities
  • Bi-Annual, Full Company Socials
published: Sept. 3, 2019

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