DESCRIPTION

Depop’s purpose is to empower creative minds. We’re creating the worlds most innovative platform, and we’re putting it into the hands of the unfollowers. We’re the place for our community to discover, connect with and inspire one another and where creative minds can become entrepreneurs. We’re a community of over 8 million and we’re growing our team of 85 headquartered in London, with spaces in Milan, NYC and LA.

Your day begins at 9:30 and ends at 6pm, and you’ll be working alongside other team members in the office to provide world class service to our users, this role requires working at the weekends too but we are super flexible with working from home on these times.

Each day, our Community Support team protects Depop and its users by mediating disputes, investigating fraud, answering any queries and educating its community. As a Support Executive you would be responsible for investigating, communicating, mediating and resolving any incoming reports, from misconduct to scammers, ensuring users feel as supported as possible.

We require Support team members to be exceptionally diplomatic, efficient, have a flair for problem resolving and encompass that all important customer service charm. We want someone who has a pragmatic approach and is always open to feedback, and looking for ways to improve things.

If you know what goes into providing great service and you get a kick of out it (preferably within the start-up world) and know Zendesk like the back of your hand (a plus!) then we want to hear from you.

REQUIREMENTS

• Fluent spoken and written English (Italian speakers always a plus!)
• Sound judgement, even under pressure
• Work comfortably and efficiently with other functions in the company
• Ability to think beyond your day-to-day tasks to help improve internal processes and workflows
• Be approachable, as you’ll be the ‘go-to’ within the company for any user support issues
• Intuitive with apps and able to quickly grasp new backend systems and software, including Zendesk & Google suite
• You must be adaptable to change, as we are super fast paced
• Willing to work some weekend and Bank Holiday days

Now were talking. We have stylish offices near Old Street (we were founded in Italy after all) and a relaxed atmosphere where youll get to work with a well-funded, passionate and friendly team. There are perks of course, to name a few we have 25 days holiday, options to buy/sell more, the regular snacks and drinks, parties and team nights out, yoga, meditation, UK pension scheme, beer and wine in the fridge (or sparkling water and celery if thats more your thing), special stuff on birthdays and life events and more. But the biggest perk of all is the opportunity to work with such a vibrant group of people building a product we all deeply care about.