As a CRM Executive at Tide (fondly referred to as a Tidean, a mighty challenger of the banking world) you’ll join an ambitious team of highly motivated, talented Tideans who love to collaborate, and are driven by helping people achieve their business ambitions. We live and breathe our values, which are to put our members first, work as one team and be data driven, as part of our team, they’ll matter to you too.
As part of this team, you will be working on nurturing, engaging and retaining our members to improve both customer lifetime value and the overall customer experience across multiple channels; In-app, web, email & SMS. You will work with the CRM manager and deliver the CRM strategy with our mission at the heart of everything you do, to save our members time and money. You will have a test and learn, data driven approach and help build out segmentation based on lifecycle, customer value, product uptake and more; targeting our members with the right content at the right time. You will work closely with the Accession marketing team in managing the promotional calendar for comms to our members. We want to become the most loved go-to business banking app for SMEs.
Let’s not beat around the bush. We’re an international scale up, we’re busy! If fast paced environments, cross team exposure, inquisitive freedom and the ability to have a real impact on a rapidly growing scale up appeals to you, then you already have the mind of a Tidean. If you have that along with the following experience, we’d love to hear from you.
The highly desirables:
With over 100,000 members, we’re the leading SME challenger bank in the UK. Why? Because we’re solving a real world problem by being passionate about helping our Members.
SME’s have been underserved and overlooked by traditional banks for years. In an entrepreneurial age where everyone is expected to take a shot, traditional banks have not evolved with the needs of the market. That’s where Tide comes in.
With quick on-boarding, low fees and innovative features, we thrive on making data driven decisions to help SMEs save both time and money.
Here’s what we think about diversity and inclusion...
Diversity is what makes our world interesting. Fact. We don’t build our product for one type of person, Tide is here for everyone. And that’s how we build our teams. We’re a melting pot of different cultures, races, religions, girls who like girls, boys who like boys and those who like both. We’re proud of the fact that we represent society and it will always be our mission to do so. Everyone here is given a voice, and if you like the sound of that, we’d encourage you to come and find your voice here, too.
About the Perks
Here at Tide, not only do we love what we do, but we love the people who do it. That’s why we look after our Tideans with: