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Customer Care Agent- w/English (weekend dayshift)

full-time letgo Barcelona

letgo's the largest and fastest growing app to buy and sell locally. With over 75M downloads and hundreds of millions of listings to date, letgo’s been named among the “Hottest Startups” by Wired and “Best Apps” by Google, and it’s the second fastest growing app in America since its 2015 launch. Business Insider calls letgo “the go-to app for selling your stuff” and it’s been featured by The New York Times, The Today Show, USA Today, The Verge, Fast Company, The Wall Street Journal, Fortune and hundreds of others worldwide. Already among the most popular apps in America, letgo’s marketplace is filled with everything from electronics and cars to clothing and furniture. Listing something on letgo is as simple as taking a photo thanks to its advanced technology. It’s the only app of its kind that can automatically title and categorize an item using artificial intelligence. Plus, users can easily browse local listings, chat instantly in the app, and view each other’s profiles, ratings and reviews.

Based in our New York and Barcelona offices, our team of over 165 represents more than 20 nationalities. Fueled by our diverse expertise, letgo’s goal is to build the largest marketplace of its kind in the world. We’re looking for people who are as passionate as we are about creating something our users love and - just as importantly - who are excited by the challenge.

We’re looking for someone who wants to build something huge and that people love because it makes their lives simpler:

We’ve built a company for people who want to do impactful work, surrounded by great people. We have a well-defined, mature culture — and we’re always making it better.

We're looking for a Customer Care Agent to be a part of our team!

 Your challenge:

  • Moderate the content uploaded by our users to maintain the site´s quality standards
  • Provide support to our customers through our different channels.
  • Use defined procedures for responding to our customers.
  • Report errors and improvements discovered in the website
  • Other duties as assigned

 To get there, you´ll need:

  • Excellent customer service aptitude (1+ years of experience)
  • Must: Native English speaker
  • High school degree. Desired: Student of one of the following: Social Communication, Psychology, International Relations, Business Administration
  • Fulltime work permit 
  • Saturdays, Sundays and Bank Holidays in Barcelona: 8am to 5pm 

 Functional competencies:

  • Being able to spot abusive / illegal content
  • Being able to manage large - monotonous tasks
  • Being able to keep the focus, avoiding putting down legitimate content
  • Detailed and methodic 
  • Proactive
  • Good oral and written skills
  • Strong internet skills
  • Fast learner

 letgo perks:

  • 100% covered medical care
  • Beautiful, new office along the beach in Barcelona
  • Massage therapy (Barcelona office)
  • Fully stocked kitchens
  • Team-building activities
  • Language and other courses

letgo is proud to be an Equal Opportunity and Affirmative Action employer. Ensuring a diverse and inclusive workplace where we learn from each other is core to letgo's values. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

published: June 8, 2018

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