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Customer Care Agent with fluent English (m/f)

full-time Smartfrog Gmbh Berlin

We’re looking for talented and motivated people to join our team!

Smartfrog is a tech startup focused on the “Internet of Things”, which is about making everyday objects more intelligent and connected to the internet, enabling the user to access them from anywhere at any time. We want the latest technologies to be affordable and user-friendly, so that our everyday lives become more comfortable, more efficient and more secure. Are you the kind of person who gets excited by new challenges? Do you want to help us find innovative solutions to those challenges? If so, we look forward to hearing from you.


  • Independent processing and documentation of incoming customer inquiries
  • Advise existing and new customers about our Smartfrog products
  • Telephone and email order acceptance and processing
  • Documentation and maintenance of the customer database
  • Customer complaints
  • Excellent English language skills, native or C2 level
  • Empathy and communication skills
  • You are friendly and enjoy speaking with customers
  • High customer service skills
  • Availability for shift work
  • Very good German language skills would be a plus
  • A dynamic office environment at an international tech startup in the heart of Berlin
  • The chance to help build an exciting new brand and develop new products
  • A young and agile business with flat hierarchies
  • Great potential to develop your career
  • Flexible hours and working arrangements
  • Compensation: Gross monthly salary € 1,900.00


Are you interested in joining the Smartfrog team? Please send your CV and a short cover letter to Jens Friedrich, We are excited to get to know you!
published: Feb. 12, 2018

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