Why us?

At RVU, we have the best of both worlds: the excitement of a start-up and the strength of well-established, trusted household names.

• uSwitch is the UK’s top comparison website for home services switching helping consumers save money on their gas, electricity, broadband, TV and phone.
• Money is one of the UK’s leading comparison websites for financial services. Consumers can compare loans, credit cards, bank accounts and insurance from more than 600 providers.
• Bankrate is changing the mortgage market. We create innovative and personalised products that help you make smarter decisions. We want to empower you to find a house and get a mortgage without talking to an agent or broker.

Together, we are RVU. Together, we have the power to reach consumers across the UK, and the technology to give them a world class online experience.

We believe in being great people to work with: we are very passionate about our own work, but we think that it’s important to make time to help others with their work - so that the entire team gets better every day. We are entrepreneurial - we believe in challenging the status quo and solving problems our users will face tomorrow. Perhaps most of all, we are inclusive: no matter who we are, where we come from, or which project we work on, we are one team with one dream: improving the lives of our users through awesome experiences.

Our Customer Care Champions strive to be the uSwitch front line for customer contact by telephone, email and webchat, delivering a consistently excellent and accurate response to customer queries.

The key deliverables are:

• To deliver great service through articulate communication, both verbal and written, in response to customer queries
• To drive first time resolution of queries
• To provide first class service resolution on behalf of the business when things go wrong for a customer

• To capture customer feedback consistently and accurately
• Meeting business targets
• Resolving customer complaints fairly and consistently
• Outbound email correspondence
• Webchat communication inbound and outbound
• Operate within the uSwitch behavioural expectations, to live the brand

• The ability to see through the eyes of the customer
• Able to deal with high levels of customer interaction at a consistently high standard
• Strong written and verbal communication skills.
• Proficiency with all Microsoft Office packages mainly Excel, Word, PowerPoint and Outlook.
• Experience of implementing ideas to improve overall customer satisfaction
• A record of dedication and commitment with a desire to succeed and develop
• Record of working within a team environment and being motivated by success

What we’ll give back to you:

We want to give you a great work environment; contribute back to both your personal and professional development; and give you great benefits to make your time at uSwitch even more enjoyable. Some of these benefits include:

• A competitive salary and bonus package
• A healthy learning and training budget, as well as the chance to go to conferences around the world every year
• The latest equipment - be it a Linux or Apple or Windows machine
• Free breakfast, healthy snacks, coffee and soft drinks
• Paid parental leave for those key moments in your life
• We have lots of other great benefits within the business, these are just a few of them
  • Health insurance
  • Moving day off, birthday day off, charitable day off
  • In office gym and pilates + yoga classes
  • Flexi holiday policy
  • Bike to work scheme
  • Season ticket loans for those long commutes
  • Employer matching pension up to 7.5%
  • 1 month full paid paternity leave to spend more time with the kids
  • We also want to help you with your life events, so offer interest free loans for special moments in your life like moving home, buying your first home and your wedding