At RVU, we have the best of both worlds: the excitement of a start-up and the strength of well-established, trusted household names.
- uSwitch is the UK’s top comparison website for home services switching helping consumers save money on their gas, electricity, broadband, TV and phone.
- Money is one of the UK’s leading comparison websites for financial services. Consumers can compare loans, credit cards, bank accounts and insurance from more than 600 providers.
- Bankrate is changing the mortgage market. We create innovative and personalised products that help you make smarter decisions. We want to empower you to find a house and get a mortgage without talking to an agent or broker.
Together, we are RVU. Together, we have the power to reach consumers across the UK, and the technology to give them a world class online experience.
We believe in being great people to work with: we are very passionate about our own work, but we think that it’s important to make time to help others with their work - so that the entire team gets better every day. We are entrepreneurial - we believe in challenging the status quo and solving problems our users will face tomorrow. Perhaps most of all, we are inclusive: no matter who we are, where we come from, or which project we work on, we are one team with one dream: improving the lives of our users through awesome experiences.
Our Customer Care Champions strive to be the uSwitch front line for customer contact by telephone, email and webchat, delivering a consistently excellent and accurate response to customer queries.
The key deliverables are:
- To deliver great service through articulate communication, both verbal and written, in response to customer queries
- To drive first time resolution of queries
- To provide first class service resolution on behalf of the business when things go wrong for a customer
- To capture customer feedback consistently and accurately
- Meeting business targets
- Resolving customer complaints fairly and consistently
- Outbound email correspondence
- Webchat communication inbound and outbound
- Operate within the uSwitch behavioural expectations, to live the brand
- The ability to see through the eyes of the customer
- Able to deal with high levels of customer interaction at a consistently high standard
- Strong written and verbal communication skills.
- Proficiency with all Microsoft Office packages mainly Excel, Word, PowerPoint and Outlook.
- Experience of implementing ideas to improve overall customer satisfaction
- A record of dedication and commitment with a desire to succeed and develop
- Record of working within a team environment and being motivated by success
What we’ll give back to you:
We want to give you a great work environment; contribute back to both your personal and professional development; and give you great benefits to make your time at uSwitch even more enjoyable. Some of these benefits include:
- A competitive salary and bonus package
- A healthy learning and training budget, as well as the chance to go to conferences around the world every year
- The latest equipment - be it a Linux or Apple or Windows machine
- Free breakfast, healthy snacks, coffee and soft drinks
- Paid parental leave for those key moments in your life
- We have lots of other great benefits within the business, these are just a few of them
- Health insurance
- Moving day off, birthday day off, charitable day off
- In office gym and pilates + yoga classes
- Flexi holiday policy
- Bike to work scheme
- Season ticket loans for those long commutes
- Employer matching pension up to 7.5%
- 1 month full paid paternity leave to spend more time with the kids
- We also want to help you with your life events, so offer interest free loans for special moments in your life like moving home, buying your first home and your wedding