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Customer Champion

full-time Pact Coffee London

Pact’s on a mission to get the nation drinking the best coffee they’ve ever made and we’re looking for an experienced Customer Champion to help us do just that. If you are passionate about customer communications as well as problem solving and combining the two to deliver maximum value to customers through Pact’s products, then this is the role for you. We’re also on an exciting mission in 2018 to bring Pact coffee to the work place, the perfect office perk!

The role

You’ll be responsible for responding to all customer, D2C and B2B queries (via phone, email and social media) being the face and voice of Pact Coffee. We’re striving to provide world class customer service that people rave about (for the right reasons) so we’re after someone who has the best interests of our customers at the forefront of their mind and is always willing to go the extra mile to delight them.

If you enjoy the sound of working in a fast-growth startup, are able to take change in your stride, have a passion for coffee and/or food, can think strategically, act tactically and thrive on winning, you’re 50% of the way to being the perfect candidate.

Our ideal Champion will:

  • Be a coffee fanatic who knows the difference between a flat white and a latte
  • Have experience working within FMCG (ideally)
  • Have strong Customer Service experience within an omnichannel support team
  • Answer all customer queries promptly via phone, email and social media
  • Have superb verbal and written English
  • Have experience with tools such as Zendesk and Stripe
  • Have empathy and understanding
  • Put personality and flair into their customer interactions
  • Make our customers laugh and bring creativity to the job
  • Have the ability to make every customer feel valued and part of the Pact community
  • Show a strong work ethic and the ability to work in a fast-paced environment
  • Have flexibility in their job role - be willing to help out where needed
  • Have experience in creative writing or managing a company social media presence
  • Care about making a social impact with the work we do here at Pact!
published: Feb. 2, 2018

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