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Customer Experience Analyst Intern (part-time)

full-time BETR Lend London

BETR Lend are a tech-company providing online loans and credit cards to people with a thin credit file. There are over six million of these invisible customers in the UK alone.

People with a thin credit file are either excluded from credit entirely or are treated as sub-prime and charged payday interest rates. We think that is deeply unfair.

We are set to disrupt this multi-billion market by offering fairly priced credit through the innovative use of new data sources. We’re based in London with global ambitions.

We’ve recently completed our first round of funding by two top venture capital funds (the same VCs who have backed the likes of Transferwise and Revolut) and some of the most reputable angel investors in the UK.

Join us and help put an end to predatory financial products and be part of an exciting and rewarding journey.

What youll be doing:

Tech companies use round table discussions and in house consumer testing to better understand their market segment. As the Consumer Experience Intern Analyst you will organise a number of round table discussions and events where we will learn from our customers base. We want to understand how people with thin files manage their finances, why some customers take out high interest loans, what their experience was like. Finally we want to understand how customers interact with the product we have built.

  • You are a student or recent graduate from a top University in the London area
  • You are proactive and can work without a lot of input and direction
  • You are entrepreneurial and have a "go-getter" mind set
  • You are outgoing and comfortable interacting with people
  • This position will require 2 days per week for 6-8 weeks
  • See first hand out a venture capital backed startup operates
  • Working with bright ambitious people who take pride in what they do
  • Opportunity to shape the strategy and direction in a company with an important mission
  • This is a part time internship that pays £600 per month
published: March 8, 2019

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