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ABOUT THE ROLE:
As a Customer Success Manager, you are responsible for engaging with customers post-sales, driving user adoption and satisfaction and ensuring high retention. You are tasked with partnering closely with an Account Manager and managing a portfolio of existing and new subscription business, including Midmarket to Enterprise accounts. You are constantly ensuring that your clients are receiving the maximum value from our product.
It is your responsibility to effectively onboard these accounts, drive usage in the early stages and continuously throughout contract, and build high customer satisfaction. You will work with your accounts to drive adoption, as well as act as the voice of your customers internally at Hired. Creative, energetic and self-driven, you understand customer needs and goals and know how to be a trusted partner so companies stay and grow with Hired.
You can manage numerous customers and contacts at different stages of the customer lifecycle with ease. You also love understanding a product in depth and then communicating that product to the users. You are strategic, analytical and extremely organized. Connecting with people, building valuable relationships and asking strategic questions is something that comes naturally to you. This is a contract to hire role.
WHAT WE NEED YOUR HELP WITH:
WHAT WE LOOK FOR:
THESE WOULD ALSO BE NICE:
COMP, BENEFITS, & PERKS
We believe that when we can bring our whole selves to work on a day-to-day basis we become happier, more comfortable, more confident and more excited to do great things for our company, each other, our product and our users. Hired aims to both build an internal team as well as help our clients build their teams with talent from all different backgrounds and lifestyles.
Hired is committed to building a diverse, equitable and inclusive workforce. Hired is an equal opportunity employer; we welcome and consider qualified applicants regardless of gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, pregnancy status, veteran status, or any other differences. Members of communities historically underrepresented in tech are encouraged to apply.
For San Francisco applicants: Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records for employment.