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Customer Success Executive

full-time Florence London

At Florence we all have a definitive mission - To reduce spend in the healthcare industry and increase salaries of healthcare staff. A people-centric tech company based in the heart of Londons thriving tech community, Florence is redefining how nurses and employers interact. Our online platform helps healthcare institutions find and book temporary staff without the need for expensive recruitment agencies.

We are a growing team of 25, founded and lead by a former doctor-turned-entrepreneur. This is a really exciting time to join Florence and be part of a team that is filled with collaborative, passionate and driven people.

The Customer Success Team are looking for a Customer Success Executive to focus on maintaining and delivering an exceptional customer journey to all of our existing and potential healthcare professionals.

•Build and maintain relationships with our nursing community with a real focus on customer experience

•Onboarding all new nurses to the Florence Platform, ensuring they know how to get the best out of the platform and how to successfully apply for shifts

•Deliver a high level of engaging customer service at all times

•Attend to all general enquiries received via email, telephone and our live chat

•Consistently reach and exceed monthly KPIs set by your line manager

•Be an expert in your marketplace and contribute to business plans and growth strategies

•Contribute to the overall success of the team and reaching business targets

•Personable confident and excellent communication skills, highly motivated and hard working

•Enthusiastic and eager to learn

•Previous customer success or software onboarding experience is preferable

•Experience or interest in tech startups

•Process driven and high attention to detail

•Excellent organisational skills

•Tech savvy

You will be a natural relationship builder who is confident in exceeding targets and delivering results. You will be working in a fast paced, innovative and most importantly passionate environment. You will work with people who share the same drive and values and who want to genuinely make a change in how healthcare professionals find, book and get paid for extra work.

•25 days holiday

•Company contributory pension scheme

•Regular company and social outings

• Finish early fridays

•Brand new MacBook supplied when joining

• Brand new We Work offices along with access to all perks

•Opportunity to contribute to growth to an early stage startup

•Fun, friendly and collaborative startup office environment

• Access to Perkbox

published: Jan. 21, 2019

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