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Customer Support Advisor

full-time iwoca London

Join one of Europe’s leading Fintech startups.

Who are we?

iwoca is breaking down the barriers that stop Europe’s 20 million small businesses accessing finance. Traditional bank loans have slow application processes, inflexible terms and burdensome criteria. In contrast, we use cutting-edge technology to offer flexible access to credit with a 5-minute application process and decisions in hours.

Since 2012, weve lent over £250 million to 12,000+ businesses across Europe. Our customers include everything from cafés to car dealers, salons to solicitors. Along the way we have built a sophisticated technology platform, won numerous awards and grown to a fun and vibrant team.

However, we’re still small – our aim is to finance a million small businesses within a decade and we need more smart, hands-on people to help us reach this goal. Get in touch if you think you might be the right person for our team.

Now were looking for a smart and passionate Customer Support Agent who can help us to accelerate growth whilst offering an unrivalled customer experience.

The role:

At iwoca, we really love our customers, we want them to have the best possible experience. Our Customer Support Agent will be responsible for ensuring that no customer is left unattended and that every call is diverted to the appropriate team. Youll also be tasked with engaging with our customers and using your sales ability to ensure all customers are knowledgeable about our product.

  • Ability to work autonomously and without direct supervision
  • Previous experience in a call centre is desirable
  • Strong communication & listening skills with an excellent telephone manner and a passion for delighting customers
  • Excellent customer service skills
  • Exceptional time-management and multitasking skills
  • Proactive, motivated, and metrics-driven
  • The ability to "think outside the box" to make suggestions that will help us improve our processes
  • An ambitious and entrepreneurial spirit, thriving in a dynamic, team-oriented environment
  • Tech savvy

You will always have a say in the business and have the opportunity to really make a difference. We help all our employees become top performers and reward everyone in numerous different ways. Everyone at iwoca is smart, humble and motivated to do a good job so you are bound to love working here. We also have the following to all our employees:

In addition to a competitive financial package, we also provide the following:

  • Pool, Foosball and Ping Pong tables (and regular tournaments!)
  • Whether its in a hammock or on a sofa or bean bag, there is plenty of space to chill out
  • Plenty of drinks and snacks, healthy and unhealthy
  • Subsidised gym membership (to work off the unhealthy snacks) and restaurant discounts in Oxford Circus
  • Cycle to work scheme for great value bikes
  • Various sports teams including football, running, cycling and climbing
  • A super smart team of really nice people
  • Company work retreats to great destinations, such as the French Alps for some January skiing, or the Balearic Islands for some late summer sun
  • 25 days holiday a year plus a day off for your birthday - we want you fresh and fully charged

published: Jan. 19, 2018

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