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Customer Support Advisor

full-time MyBuilder London helps homeowners find reliable tradesmen through the power of online reviews. We are a market leader in the UK and are part of IAC, a well known New York based internet group (Vimeo,, Tinder, HomeAdvisor).

Our bright and spacious office is located in the centre of Clerkenwell, Central London. We’re looking for dedicated individuals who share our values and want to help us transform the home improvement industry.

Are you a people person, who finds making others happy comes naturally to you? Do you love to chat and communicate, understanding the importance of language and tone? Are you tech-savvy and get a genuine buzz from learning a product end to end, utilising it in order to provide great support and feedback to other areas of the business? If so, MyBuilder needs you!

About you

Due to an exciting period of continuous growth, MyBuilder are looking for a Customer Support Advisor to sit within our Tier 1 Service team and assist in our continued success. You will have a minimum of 2 years experience within a Customer Service role, preferably from within the tech related field and be able to demonstrate a real passion and drive for wanting to provide first class assistance and help. Enthusiastic, creative and perceptive in your approach, you will be forever looking for ways to shorten processes, maximise efficiency and kill off unnecessary steps, all with the goal of providing the best customer service possible.

You will possess exceptional verbal and written communication skills, demonstrating that you understand and care about people and have a compassionate and empathetic nature. Lastly, you will be the kind of person that volunteers before you are asked, embraces challenges and tasks that you haven’t faced before and gets behind a companys culture and mission.

The role

This is a varied role, essential to the productivity and operational capabilities of the company. If a homeowner is struggling to log in or find the right tradesperson, you will assist them via email or over the phone, providing them with helpful and friendly advice. Our Trade Customers rely on us to get them going and you will liaise with them to ensure that they are getting what they need from the site and that their accounts are running smoothly. You will troubleshoot technical issues and help established users get the most out of the site, retaining their faith and belief in the MyBuilder product.

Why you will enjoy working at MyBuilder

Well established but still a startup at heart, we take pride in our collaborative, innovative and social culture, which we believe brings out the best in all of us. Our bright and spacious HQ is located in the centre of Clerkenwell, a creative hotspot with a fascinating mix of food markets, parks and bars. You will be joining a close knit team, that champions personal development and internal progression and benefit from regular peer support and feedback to help you succeed and progress in your role. Most importantly however, you will become part of a great company, surrounded by a top flight team on a mission to make the world a better place, one project at a time. In addition to this, we will also throw in:

  • Competitive Salary
  • Company Pension
  • Health Cash Plan
  • Group Life Assurance Scheme
  • Cycle to work scheme
  • Season Ticket Loan
  • 31 days holiday with an extra day for each year served (no cap)
  • Weekly and Monthly social events including 5aside Football, Film Club, Drinks & Dinners
  • Drinks of a Friday at our all-hands company celebration meeting

How to apply

Send your CV and tell us why this is the role for you. No copy and paste cover letters please - they make us sad.

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published: Aug. 27, 2019

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