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Customer Support Agent - Italy (start ASAP!)

full-time TAPP Water Barcelona

TAPP Water is looking to hire an Italian Customer Support Agent to bring the best possible experience to prospective, new and existing Italian clients of TAPP Water. The candidate will join the Customer Support team and help out our CS and Operations Specialist to make it happen and find creative ways to make our customers the number one priority for the company.

We currently have over 15,000 active customers worldwide and expect to grow to over 50,000 by the end of 2020.


The Customer Support Agent will be responsible of:

> Replying to doubts, suggestions and complaints from prospective and existing clients through different channels (email, phone and face to face customer support).

> Compiling and analyzing the incoming requests and complaints to find strategies to improve the existing experience and to propose new actions that could be implemented in different areas of the company.

> Managing and preparing orders in those cases in which they are not distributed by our logistic partners.

> Helping out in other tasks related to customer service.


The following proven experience is mandatory for the role:

- Show experience in a similar role / in a role facing the public directly

- Native Italian speaker, advanced in at least another language either Spanish and/or English

- Outstanding communication skills (written and oral)

- Proactivity

- Flexibility and patience

- Hands-on mindset

- Organization skills

- Capability of working independently as well as part of a team.

- Comfortable in a fast-paced international environment.

We will also value positively:

- Catalan speaker

- Experience in consumer goods / products

- Experience with Intercom or other CRM tools

- Worked in a startup before


Barcelona-based, although temporarily remote (see details below)


> Salary will vary depending on experience

> Bonus based on performance

> Be part of something that will make the world a better place

> A real impact on company performance and growth

> Great start-up culture and an international and friendly work environment

> Possibility to work remotely from time to time


Please note that due to COVID-19, interviews will be conducted online until further notice. If the current situation prolongs, it is possible that the final candidate will initially be onboarded remotely, until Barcelona residents can return to their offices :-)



TAPP Water has the ambitious goal of avoiding 10bn plastic bottles by 2023 and build a $100m business. We do this through simple solutions that provide clean and healthy water from the tap, with a minimum environmental impact. The company is based in Barcelona with a team of experienced entrepreneurs, product, digital and technology experts.

published: March 19, 2020

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