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Customer Support Associate

full-time Lantum London

This is a great opportunity for someone with a customer service background to join a friendly, supportive and fast growing startup, based in London.

Role description:

Reporting directly to our Head of Customer Support, the Customer Support team are the heartbeat of the company. As a Customer Support Associate, youll handle telephone, chat and email queries and liaise with all internal departments to ensure all our users continue to have a first rate experience.

This will be a full-time, permanent role based at our newly refurbished offices in London. Our closest stations are Liverpool St., Old St., both just a few minutes walk away.

You will be our users’ go-to-person to resolve any queries or issues they have whilst using the platform, so the ideal candidate will have a genuine passion for providing the highest level of customer service. Youll need to be an enthusiastic natural problem solver with strong attention to detail and an open, engaging communication style.

  • Excellent written and oral communication skills will be essential
  • Previous experience in Customer service is preferred
  • Zendesk experienced is desirable, but not essential

Not only do we offer a competitive salary but here at Lantum we are committed to our employees professional and personal development.

Our benefits package comprises of:

  • 25 days of holiday per year
  • An extra day off after your birthday
  • A monthly wellness budget to use for anything that would help you in your role (personal coaching, educational books, online courses, events etc).
  • Health cash plan
  • Pension (up to 3% matching)
  • Child care vouchers
  • Cycle to work scheme

We also offer additional perks:

  • Ted style talks and team drinks on Fridays
  • Quarterly socials
  • Cereals, fruit and team snacks

Diversity Promise

We believe that a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or your secret aversion to cucumber water. All you need is a passion and a desire to be part of our mission.
published: Feb. 27, 2018

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