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Customer Support - blockchain enthusiast

full-time amatus Berlin

Capdax is a next generation cryptocurrency exchange for beginner and professional traders alike - The trading platform is currently in its construction phase and it is set to go live in Q4 2018 (between October and December). Prior to the launch, Capdax will be actively looking to assemble a live support division in Berlin.

Capdax aims to heavily expand in the upcoming year by taking a big share of the current cryptocurrency market share, and we plan to do this by: putting emphasis on the innovative trading features for both newcomers and seasoned traders, with higher investment in the privacy and security features of the platform, and by providing premium customer support to our traders.

Who are we looking for?

Capdax is looking for applicants to provide premium customer support in the Berlin division. We are currently looking for three (3) shifts of support staff that can be scheduled to cover 24 hours a day, seven days a week; meaning there will be three shifts of eight (8) hours.

Customer support is a crucial component to the Capdax brand and our intention is to create a platform where our users are well supported with excellent quality, fast response times, and accurate information. Support will include (but not limited to) customer queries, complaints, and identification approval processes for the exchange platform.

  • 1+ years’ experience of proven customer service experience
  • Strong ability in using IT for professional use and can handle somewhat technical queries from customers
  • Exceptional written communication skill and a good listener
  • Ability to multi-task, prioritize, and control time effectively
  • Knowledge of the cryptocurrency/blockchain field is a big plus
  • Multilingual capability is a big plus.
  • Experience in the cryptocurrency/blockchain industry is helpful, but not required.
  • All applicants must be based in Berlin.

The ideal customer service representatives are genuinely delighted to help customers. They are tolerant, empathetic, patient and clearly communicative. Support representatives should be able to see the customers point of view and advocate for them when necessary. Problem solving also come natural to customer care specialists, while being confident at troubleshooting and proactively investigating if they don’t have enough knowledge to fix the problem themselves. Your goal will be to ensure exceptional service standards are met and sustain high customer satisfaction. Customer feedback is priceless!


  • Handle high volumes of incoming emails
  • Identify and evaluate customer needs to deliver satisfaction
  • Provide accurate, valid and comprehensive information
  • Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution
  • Follow communication procedures, guidelines, and policies
  • Go the ‘extra mile’ to engage customers
  • Modern office in the heart of Berlin
  • Competitive salary - will be based on an hourly rate and paid monthly. Rates are to be discussed and will be dependent on your role and the working hours
  • Flexible working conditions
  • Flat hierarchy
  • Great location with a highly talented team and international colleagues
  • Be a part of the exciting future of the cryptocurrency revolution
  • We are looking forward to your application!
published: Aug. 22, 2018

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