Capdax is a next generation cryptocurrency exchange for beginner and professional traders alike - www.capdax.com. The trading platform is currently in its construction phase and it is set to go live in Q4 2018 (between October and December). Prior to the launch, Capdax will be actively looking to assemble a live support division in Berlin.
Capdax aims to heavily expand in the upcoming year by taking a big share of the current cryptocurrency market share, and we plan to do this by: putting emphasis on the innovative trading features for both newcomers and seasoned traders, with higher investment in the privacy and security features of the platform, and by providing premium customer support to our traders.
Who are we looking for?
Capdax is looking for applicants to provide premium customer support in the Berlin division. We are currently looking for three (3) shifts of support staff that can be scheduled to cover 24 hours a day, seven days a week; meaning there will be three shifts of eight (8) hours.
Customer support is a crucial component to the Capdax brand and our intention is to create a platform where our users are well supported with excellent quality, fast response times, and accurate information. Support will include (but not limited to) customer queries, complaints, and identification approval processes for the exchange platform.
The ideal customer service representatives are genuinely delighted to help customers. They are tolerant, empathetic, patient and clearly communicative. Support representatives should be able to see the customers point of view and advocate for them when necessary. Problem solving also come natural to customer care specialists, while being confident at troubleshooting and proactively investigating if they don’t have enough knowledge to fix the problem themselves. Your goal will be to ensure exceptional service standards are met and sustain high customer satisfaction. Customer feedback is priceless!