We are a rapidly growing team, and as our newest Customer Support Manager you will be joining the Ada team in Berlin to support our users in the German market. You will be the first point of contact for our current and prospective users (predominantly via email and social media at this time), providing them with important product and service information and addressing any technical issues. You will also play an important role in collecting, collating and analysing user feedback and working with our development, quality assurance, medical content and marketing teams to identify meaningful improvements for our product and strengthen existing user relationships. We are looking for someone who is a strong communicator, enjoys interacting with people, and has a high level of empathy and a genuine desire to ensure that even the briefest of interactions leaves the other person feeling positive.

Essential:

• Native German Speaker
• High level of fluency in both spoken and written English
• Strong communication and teamworking skills
• Good level of computer literacy and the ability to quickly learn new software tools

Desirable:

• Any experience in healthcare related industries is a HUGE plus
• Prior experience in modern customer support in tech start-ups is great, but not a necessity
• Experience in other customer-facing industries is a bonus

Ada Health offers a unique opportunity to work for one of the leading health tech companies in Europe with a highly motivated and diverse team from all over the world. Ada Health is situated in sun-lit loft offices in Berlin’s tech hotspot, Kreuzberg. We can offer a competitive compensation package along with lots of other perks such as social events, drinks, snacks, and opportunities for health and language classes and massage.

We offer a competitive compensation package and flexible working hours, along with lots of other perks such as social events, drinks, snacks, and opportunities for health and language classes.

Whether you think you would be perfect for this role or would like to learn more, we would be happy to get to know you so we can find out together.