We are currently looking for an exceptional Customer Success Consultant to join our EMEA team, based out of Dublin.
Our Customer Success team advises and guides our wide array of enterprise customers as they map any number of business needs to Zendesk. We ensure customers are optimised and scaling effortlessly through different programs, all focused on driving business and technical value.
A key fixture of our Success team is the work our Success Consultants do to understand a customer’s business, work creatively to provide solutions to challenges, and ultimately help their business innovate and transform using Zendesk.
Responsibilities:
- Engage with customers in a way that thoughtfully changes their perception of what is possible, from both a business and strategic perspective
- Consult with support leaders across various industries to capture their business problems and work together on how to configure Zendesk in order to meet and exceed expectations
- Partner with innovative, fast growing customers to optimize and transform support strategies
- Conduct virtual meetings, trainings and knowledge transfer sessions according to Customer Success methodology
- Maintain a high level of professionalism, empathy, and business acumen across multiple customers at one time, connecting, trends and themes as you go
- Perform issue identification, communication, and resolution for moderately complex issues
- Simultaneously prioritise for the best customer experience and while also staying keenly aware of how to drive retention across the entire customer base
Characteristics:
- Energized by working collaboratively to evolve and optimize a customer program
- Love for teamwork and the ability to work within different internal groups to enhance our customer’s experience
- Proven ability to develop relationships quickly
- Ability to manage several projects and customers at one time
Required Skills/Experience:
- Bachelor’s Degree
- Fluency in written and spoken Russian
- Professional consulting experience, ideally in a customer-facing role
- Good understanding of support process and infrastructure
- Excellent instincts and ability to interface at Manager-Level with ease
- Excellent communication, interpersonal skills, and eloquent writing skills
- Empathy and a unique ability to understand customer needs
- Passionate about customer service and how it can transform businesses
- Strong project management or organisational skills and an ability to multitask without getting frazzled
- Willing and able to travel
#LI-MD1
The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.
Individuals seeking employment at Zendesk are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.
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published: June 13, 2018