👋🏼Hey, were Straight Teeth Direct
Our mission to make orthodontics more accessible and affordable through technology.
We are looking for for the leaders of tomorrow who are also passionate about making people smile :)
We take pride in setting the standards in the digital dentistry space by combining our unique clinical approach with our proprietary technology to deliver a faster, smoother, cheaper and better customer experience with guaranteed outcomes.
Straight Teeth Direct™ is backed by industry experts including Founders Factory, Europe’s hottest startup up accelerator program based in London (started by Brent Hoberman, co-founder of lastminute.com and Made.com).
Were in full growth mode after a very successful campaign in the London underground earlier this year, the launch of our retail corners in 7 leading department stores across Europe and our London pop up event, the business is going from strength to strength and looking for the next teammates to join our high performing team.
You have a proven experience leading a large team in a call centre or similarly busy environment and looking for the next challenge in your career and a company you can grow with. You are also contemplating relocating to a sunny country and what a better spot than Lisbon, the new home of WebSummit and up and coming startup up hub in Europe.
As a CUX Team Lead, you should have a solid customer service experience combined with an operational background. A problem-solving attitude with an ability to motivate your team to achieve specific goals are essential skills to perform well in this position.
You are very organised and self directed and lead by example. You thrive in an environment that is challenging and ever evolving and and thats why youre excited about the possibility of working in company that has a startup and growth mindset culture..
By working in scale up you know you can be part of the optimisation phase that would shape the company at its turning point in the growth stage. You are not afraid to get your hands dirty and approach your role with a mixture of can do and can manage attitude. You know that to be able to lead a team you need to know how to do the job better than them first.
🚀About the role
Were looking for a qualified Team Lead to join our Customer Experience & Fulfilment department in Lisbon, Portugal.
You will supervise daily operations and personnel aiming for maximum efficiency and cost-effectiveness. You will also ensure that technology is utilized to a maximum and that staff are well-organized and productive.
You will be responsible for motivating the team on a daily basis and creating an inspiring team environment with an open communication culture.
We are at a very exciting time of rapid growth within the company, which means there are plenty of opportunities to make a major impact and grow within your career.
This is an opportunity for a customer focused and driven individual to join a high performing team building the next big direct to consumer success story.
If you dream so big it keeps you up at night, apply now!
Due to the volume of applications we receive, please expect a reply within a week.