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Data quality - Technical support specialist

full-time Hootsuite Bucharest

Who You Are...

  • Troubleshooting technical support issues as they arise
  • Verifying data quality of statistics and metrics within our analytics solution
  • Developing processes or scripts to measure data quality efficiently

Your Contribution to the Hootsuite Team...

  • Work closely with the Support team to investigate issues that require more technical skills (database queries, accessing social API explorers).
  • Act as first defense between Support team and Engineering team.
  • Verify data quality by matching data between multiple data sources.
  • Create support tickets in JIRA for Engineering teamAlso.

You’re Great At...

  • 3-5 years of Technical QA support and / or Data Quality Analyst.
  • Basic programming (PHP, MySQL, MongoDB, etc.)
  • Experienced with bug tracking tools such as JIRA
  • Proficient excel skills
  • Good with numbers and data verification process
  • Strong attention to detail

Bonus Points…

  • Experience testing SaaS products
  • Experience with API explorer interfaces provided by social networks
  • Startup experience
  • Love problem solving
  • Love data
  • Love of Social Media

published: July 11, 2017

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