Who You Are...

• Troubleshooting technical support issues as they arise
• Verifying data quality of statistics and metrics within our analytics solution
• Developing processes or scripts to measure data quality efficiently

Your Contribution to the Hootsuite Team...

• Work closely with the Support team to investigate issues that require more technical skills (database queries, accessing social API explorers).
• Act as first defense between Support team and Engineering team.
• Verify data quality by matching data between multiple data sources.
• Create support tickets in JIRA for Engineering teamAlso.

You’re Great At...

• 3-5 years of Technical QA support and / or Data Quality Analyst.
• Basic programming (PHP, MySQL, MongoDB, etc.)
• Experienced with bug tracking tools such as JIRA
• Proficient excel skills
• Good with numbers and data verification process
• Strong attention to detail

Bonus Points…

• Experience testing SaaS products
• Experience with API explorer interfaces provided by social networks
• Startup experience
• Love problem solving
• Love data
• Love of Social Media