Who You Are...
- Troubleshooting technical support issues as they arise
- Verifying data quality of statistics and metrics within our analytics solution
- Developing processes or scripts to measure data quality efficiently
Your Contribution to the Hootsuite Team...
- Work closely with the Support team to investigate issues that require more technical skills (database queries, accessing social API explorers).
- Act as first defense between Support team and Engineering team.
- Verify data quality by matching data between multiple data sources.
- Create support tickets in JIRA for Engineering teamAlso.
You’re Great At...
- 3-5 years of Technical QA support and / or Data Quality Analyst.
- Basic programming (PHP, MySQL, MongoDB, etc.)
- Experienced with bug tracking tools such as JIRA
- Proficient excel skills
- Good with numbers and data verification process
- Strong attention to detail
- Experience testing SaaS products
- Experience with API explorer interfaces provided by social networks
- Startup experience
- Love problem solving
- Love data
- Love of Social Media