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Debt Collector (Grads Welcome)

full-time Drover London

Drover is a VC-backed, growth-stage marketplace company offering monthly, all-in car subscriptions to customers who want to experience car ownership as it should be: digital, flexible and at a fair, transparent price. For some more detail, check out our press coverage in TechCrunch, Forbes or CityAM.

THE ROLE

We are now looking for a Debt Collector to add to our strong team. In this role, you will work with our customers to resolve outstanding payment issues while maintaining an empathetic mindset, including negotiating payment plans where necessary.

  • 1-2 years’ experience in an admin role where you were dealing with customers on the phone (debt collections or accounts receivable experience would be ideal)
  • A hustler: you understand how important this job is for our bottom line and youre willing to roll up your sleeves
  • An empathetic personality: you understand how difficult it can be for our customers to keep payment due dates and you genuinely care about finding a fair solution for them


OUR CULTURE

When you ask a Droverian what they love most about working here, their answer will likely be “the people” We are very proud of the amazing team we have assembled across London and Lisbon. The following should give you an idea about what kind of internal culture you’d be joining:

  • We encourage proactivity and taking ownership of problems. We hate micromanagement. Instead, we let you set your own agenda and give you the space to learn and grow even if it means making a few mistakes along the way.
  • We support each other through thick and thin - it’s the #1 reason our employees love working here according to a recent survey. If you are struggling, you can always count on the team to help you get unstuck.
  • We cherish feedback, whether praise or constructive criticism. There is no other way to learn!
  • Ideas are judged on merit rather than source. You can have tremendous impact no matter your role.
  • Know nothing about cars? Don’t fret it. Being a petrolhead is by no means a must-have to succeed here
  • A competitive salary
  • The chance to learn from a world-class team that includes serial entrepreneurs and alumni from some of the world’s best schools (Oxbridge, LSE, Chicago, Warwick, WHU) and most exciting companies (Google, Uber, Lyft, Blablacar, Gett, WeWork, EY, Goldman Sachs)
  • Fancy equipment (your choice of Mac or PC)
  • 25 days’ holiday plus all bank holidays
  • Pension & cycle-to-work scheme
  • Perkbox: free phone insurance, cheap cinema tickets and many other retail discounts
  • Swanky startup office in Hoxton overlooking Regents Canal
  • Free snacks and breakfast every day
  • Catered lunch and office happy hour on Fridays
  • Regular socials and team retreats (Budapest and Lisbon down, where next…?)

https://www.joindrover.com/
published: Feb. 6, 2019

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