Disperse logo

Delivery Manager

full-time Disperse London

About us

Disperse is a VC-backed artificial intelligence construction startup focused on improving on-site productivity with the help of computer vision. Our goal is to ultimately re-imagine the way building projects are planned, delivered and operated.

Were currently working on some of the largest building projects in London (e.g. Renzo Piano’s Shard Place, Wood Wharf) and have grown from 5 to 35 people over the past year. We have ambitions to expand significantly, which means that we are looking for passionate and enthusiastic talent to join the team.

We move at a high speed, and will provide you with immense opportunities for initiative, creativity and leadership. Our proudly diverse, international team is based in London, Sarajevo and Yerevan, and has a wealth of experience from construction management to computer vision and robotics.

Role Description

Delivery Management (DM) for our product entails the initial system implementation, where we configure our solution for a construction project; and the weekly service delivery, where we process all of the on-site data that we collect from the project and output it into digestible reporting and insights; and managing the customer relationship across the project.

We are looking for an experienced Delivery Manager to execute our Delivery Management process, where the ideal candidate helps implement best practices and new methodologies and successfully drives the overall delivery excellence and customer success for our projects. You will be responsible for driving the delivery across our clients while working closely with cross-functional teams (including technical experts) to deliver defined outputs to time and quality criteria.

As part of this role, you will:

  • Drive the delivery and customer success across our customers
  • Develop customer relationships that promote customer engagement and satisfaction
  • Track and manage delivery output and performance against key KPIs (quality, time)
  • Work closely with cross-functional teams to deliver outcomes in a highly-matrixed environment
  • Ensure that our customers have the best Disperse experience possible, leading implementation sessions, organise training sessions, and drive the fast resolution of issues and inquiries
  • Develop and implement best practices, new methodologies and process steps to drive overall delivery excellence

You should apply if:

  • You have 3-5+ years of experience from service delivery, manufacturing, or related field
  • You have strong experience of working with cross-functional teams with a formalized methodology
  • You have strong experience in managing issues, scope and quality
  • You have excellent communication skills with strong customer-orientation
  • You love to get involved in all areas of the business and get hands-on in day-to-day activities
  • You are an avid team player and work to make everyone around you better
  • You are proactive and hands-on, and relish taking on new challenges
  • Pro rata salary of £46,000 - £54,000 per annum (depending on experience level)
  • Friendly, open and transparent culture.
  • Youll get to join a passionate startup with proven traction on its scaling journey.
  • Flexible working hours / ability to work from home.
  • Regular mentoring and feedback.
  • Awesome startup office in Central London, Fitzrovia.
  • 25 days’ holiday plus all bank holidays.
  • Free coffee.
  • Regular socials, and team retreats to amazing destinations (Tbilisi, Sarajevo... Where next?)

published: Sept. 28, 2019

Apply for this position