We are looking for a forward thinking customer support leader who is energized by developing people and has experience in leading a world class customer support team. This leader will be responsible for creating a strategic and consultative focused support team based in Europe while ensuring collaboration and consistency across our advocacy team on a global level. In this role you will be a key senior leader on our global team who is adept at communicating with all levels of the Zendesk organization, strategically focused, and is a role model for our culture and values. Additionally, you will be leading and mentoring employees with a variety of career experience, developing bench strength within our organization, and ensuring a high level of employee engagement.
As a customer advocacy leader, the right candidate understands the importance of relationships in the customer support experience with both the customers and the support advocates. They have experience balancing agent satisfaction and customer experience.
The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.
Individuals seeking employment at Zendesk are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.
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