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Ecommerce Backoffice Specialist (Temporary Contract)

full-time The Level Group Milan

We are currently seeking someone with a passion for digital and a strong attitude for problem solving and optimization to join us on a temporary basis as Ecommerce Backoffice Specialist.

This is a temporary contract that will last 3-4 months depending on the start date.

The Ecommerce Backoffice Specialist will support the Backoffice team in driving operational improvements that benefit our growing portfolio of brand partners.

Key Responsibilities:

  • Perform Fraud Control tasks
  • Oversee inbound and outbound logistic flows for both the ecommerce store and physical stores
  • Oversee multichannel order fulfillment processes (including data entry tasks)
  • Provide troubleshooting and problem-solving support to web stores and logistic processes; after pinpointing the area of the issue, escalate issues to the team responsible for that system
  • Perform selected Customer Service tasks (e.g. refunds)
  • Research, identify and propose new procedures to increase effectiveness and efficiency of business processes
  • Provide input from a support viewpoint during the Define phases of website enhancement projects
  • Participate in User Acceptance Testing as well as testing and learning of the new functionality
  • Assist Ecommerce Project Managers with reporting tasks

Skills & Qualifications:

  • Fluency in Italian and English proficiency
  • Excellence knowledge of Microsoft Office Excel
  • Great time management and follow up skills;
  • Thrives in a challenging, fast paced and dynamic working environment
  • Motivated, enthusiastic and focused on achieving great results

Why Work With Us:

In just a few years, The Level Group has become a leading global e-commerce partner for the worlds top luxury, fashion, and design brands. Led by founders with industry expertise, we’re a technology-first team of nearly 200 creative business people and business-minded creatives. Were passionate and ambitious, on a collective mission to take our partners online businesses to the next level.

Were a young (29 on avg.) and international (24 nationalities) group of entrepreneurs and innovators, passionate about what we do. We take on responsibility and challenges, right from the start. We think big, move fast, and never stop learning. And since weve held on to our startup spirit, we all have a voice and the opportunity to make a difference. We hire for potential, and we reward based on impact. In our dynamic, fast-moving environment, opportunities for growth are limitless.

In addition to competitive compensation packages, we offer our employees buoni pasto, a laptop, discounts on our owned brand and brand partner stores, and additional perks in the form of local discounts and offers.

Come be part of our story and join our fast-growing, all-star team in Milan!


http://www.thelevelgroup.com/
published: Oct. 24, 2018

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