At Zendesk, we strongly believe that to build a great product you have to have great people. We enjoy working with smart focused people who care about both the product and the code they write. We value collaboration and test driven development and continuous delivery. We like and use agile processes and believe that pragmatism always triumphs over dogmatism. We all own the product and derive satisfaction from measurably adding value to the customer.

Zendesk is looking for a Engineering Manager to join our Talk team! As an Engineering Manager at Zendesk, you will utilize both your leadership and your technical expertise to guide and enable our teams of talented engineers. Youll provide coaching and mentorship for one or two teams (5-10 people) with a focused mission.

Were looking for a seasoned a people manager with good coaching skills, a pragmatic outlook and past experience growing teams and people in a startup environment. Youll have the skills, experience, wisdom, patience and determination to work with the team to deliver high quality software to meet our customers needs.

You will work with tech leads to ensure they make good architectural decisions, balanced by the reality of Zendesk Talks business strategy. You will be involved in all phases of the software lifecycle, working in a dynamic, agile development methodology. As a leader youll ensure that teams are shipping architecturally sound software at a regular cadence. You will make sure teams are having open and productive retrospective on a regular basis and taking action to ensure their process evolves and continuously improves.

What you get to do every day:

• Work with Talk team engineers to create innovative software to tackle the call centre problem space.
• Collaborate with the Product team to clarify, refine and communicate product priorities.
• Contribute to discussions on the technical roadmap necessary to enable future product and business goals.
• Lead the recruitment of new team members and facilitate a speedy engaged interview process.
• Have regular, open, action orientated 1:1s with your team members.
• Help your team members set specific, achievable goals that will bring them to the next level and further their careers.
• Provide regular feedback to people you manage in a caring and direct way.
• Identify blockers, problems or red flags within the teams you are responsible for and ensure the teams are aware of these and take timely action to deal with them.
• Create a diverse and inclusive working environment where people can thrive.

What you bring to the role:

• A few years experience managing people across one or more teams.
• Previous experience as a software engineer, ideally working on product teams in startups.
• Ideally you will have experience with our main stack Ruby/Rails and Javascript.
• Sound understanding of web application development and agile development practices.
• A commitment to quality, robust, stable software and the knowledge and skills to steer a team to delivering to these expectations.
• Passion for problem solving and a desire to deliver software thatll make the users lives easier.
• The ability to be direct and tackle issues head on when needed, without being uncaring.
• Mindfulness and an ability to stay calm when others get flustered.
• Great communication skills, both written and verbal.
• Refined prioritisation skills, to focus your time and energy where itll have the most impact.
• A dedication to continual self-development.

Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organizations the flexibility to move quickly, focus on innovation, and scale with their growth. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.

Individuals seeking employment at Zendesk are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.