At Mailjet, we make sending email easy and have an all-in-one solution to do just that. Were a growing venture-backed startup, founded in 2010, with teams in Paris, London, Berlin, Barcelona, Toronto, Sofia & New York City, and customers around the world, sending more than a billion emails every month.
Mailjet has helped companies (from startups to multi-nationals) send over 30 billion marketing and transactional emails with our intuitive interface and powerful APIs. Our tools deliver results for both marketing-centric and technology-focused emailers.
We are looking to hire a Spanish Technical Support Agent to assist our Sales Team based in Barcelona.
- Understand the Mailjet product and help our international clients - Spanish (English is a must) - to fulfill their technical needs.
- Spot recurring issues and find solutions.
- Provide feedback and key info to the technical and marketing teams.
- Communicate with prospects and clients in a friendly manner (via email, live chat, telephone).
- Work with clients and follow up on tasks until they are resolved.
- Excellent written and verbal communication skills in Spanish (Bilingual or native) English is a Must.
- Experience as a developer and/or technical customer support (one year minimum).
- Comprehensive understanding of emailing marketing and transactional emails.
- Good understanding of sales and customer satisfaction / retention as a whole.
- Ability to be one of the most knowledgeable users of our platform.
- Motivated / fast learner and can work in autonomy.
- Ability to listen and understand in order to make a diagnosis. You focus on the results.
- Creative and inventive, you learn from your mistakes and are comfortable in a team made up of different personalities.
Friendly, patient and pedagogical are adjectives that could describe who you are.
If you’re all that, take your chance!
If you have a great sense of humor and you are anxious to work in an international environment in collaboration with all the teams of Mailjet, then send us your application!
- Multicultural team: interact with our offices in New-York, London, Berlin, Paris, etc,
- Learn from successful entrepreneurs (fotolia.com, mention.net, etc...) and build your network,
- Highly motivating salary package, long term contract: grow with the company!
- Exceptional environment: international startup (clients in 158 countries), strong growth,