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ES/EN Level 1 Support Agent

full-time Mailjet Barcelona

At Mailjet, we make sending email easy and have an all-in-one solution to do just that. Were a growing venture-backed startup, founded in 2010, with teams in Paris, London, Berlin, Barcelona, Toronto, Sofia & New York City, and customers around the world, sending more than a billion emails every month.

 

Mailjet has helped companies (from startups to multi-nationals) send over 30 billion marketing and transactional emails with our intuitive interface and powerful APIs. Our tools deliver results for both marketing-centric and technology-focused emailers.

We are looking to hire a Spanish Technical Support Agent to assist our Sales Team based in Barcelona.

 

Responsibilities:

  • Understand the Mailjet product and help our international clients - Spanish (English is a must) - to fulfill their technical needs.
  • Spot recurring issues and find solutions.
  • Provide feedback and key info to the technical and marketing teams.
  • Communicate with prospects and clients in a friendly manner (via email, live chat, telephone).
  • Work with clients and follow up on tasks until they are resolved.

 

 

  • Excellent written and verbal communication skills in Spanish (Bilingual or native) English is a Must.
  • Experience as a developer and/or technical customer support (one year minimum).
  • Comprehensive understanding of emailing marketing and transactional emails.
  • Good understanding of sales and customer satisfaction / retention as a whole.
  • Ability to be one of the most knowledgeable users of our platform.
  • Motivated / fast learner and can work in autonomy.
  • Ability to listen and understand in order to make a diagnosis. You focus on the results.
  • Creative and inventive, you learn from your mistakes and are comfortable in a team made up of different personalities.

Friendly, patient and pedagogical are adjectives that could describe who you are.
If you’re all that, take your chance!


If you have a great sense of humor and you are anxious to work in an international environment in collaboration with all the teams of Mailjet, then send us your application!

  • Multicultural team: interact with our offices in New-York, London, Berlin, Paris, etc,
  • Learn from successful entrepreneurs (fotolia.com, mention.net, etc...) and build your network,
  • Highly motivating salary package, long term contract: grow with the company!
  • Exceptional environment: international startup (clients in 158 countries), strong growth,

http://www.mailjet.com/
published: May 31, 2018

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