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Experiences Manager

full-time Velocity Black London

Velocity is a rapidly growing and well funded startup headquartered in Mayfair, London. Velocity provides insider access to the world’s best dining and hospitality experiences, including over 1,000 restaurants in London, New York, Los Angeles, Miami, and more.

About the Role

  • Maximize Experiences Margin – creating partnerships, building relationships, and ensuring that we have the best suppliers in place to guarantee best pricing and highest efficiency for us to maximise margin and maintain optimal level of customer satisfaction
  • Responsible for a high level of customer care – ensuring we maximise revenue opportunities with your members.
  • Personally oversee incoming requests that come through over Intercom pertaining to experience bookings. Will be required to spend time on Intercom answering requests, delighting members, and sending outbound messages and push notifications when appropriate.
  • Familiarize yourself with relevant local, national, and global events, including but not limited to: Concerts, sporting events, theatre, art,
  • Researching events and experiences which members have expressed an interest in to increase member spend.
  • Take charge of members requests from when appropriate to do so.
  • Communicate and work closely with the Member Relationship Managers and CRM teams to learn about our members preferences and interests, in order to deliver a personalized level of service via targeted recommendations.
  • Willing to work a flexible schedule, including some nights and weekends.
  • Great academics - 2:1 or above at a top tier university
  • Highly responsible and trustworthy
  • Ability to operate in high pressure environment
  • Go-getter and get it done attitude, not willing to take no for an answer
  • Great presence on chat, including spelling, grammar, and tone
  • Knowledge of events and experiences across London and other cities
  • Unwavering integrity and attention to detail
  • Ability to handle requests from high profile celebrities.
  • Very competitive salary
  • 60% off gym memberships
  • Great access to Velocity Restaurants and experiences
published: Nov. 19, 2018

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