About OnTruck

OnTruck is transforming the road transportation industry, €600 billion just in Europe. We make trucking simple, transparent and on-demand.

OnTruck is a B2B logistics platform, connecting companies looking to move pallets with our network of carriers. We offer shippers a web platform to make the process of finding the right truck quick and simple with built-in track and trace. Carriers are able to accept shipments through a mobile app, letting them grow and manage their business with ease.

Our team has deep experience in building great products and companies. We know success, we know failure; we have built platforms from scratch, we have dealt with large legacy systems. We care about each other and about the product and services we are building.

OnTruck is backed by the top investors in Europe.

To learn more, visit www.ontruck.com and a recent analysis by our investor.

What you will do

• You will plan and discuss with the Customer Care team to ensure customer´s demand can be adequately covered
• You will plan and assign routes, communicate with our fleet and monitor traffic and shipments from its assignation to its finalization. You will make sure every step is executed following customer´s specific requirements and that any incident is reported and solved according to our standards, securing the highest level of service possible and respecting the protocols
• Direct responsibility over quantitative and qualitative KPIs linked to the activity and level of satisfaction of shippers
• Experience working closely and communicating effectively with external partners
• Significant autonomy to organize your tasks and processes in order to meet your goals
• You will be monitored and rewarded exclusively according to your performance

Reporting to: City Manager

Location: Madrid

Your skills and experience

• 3+ years of experience, that includes the following: consulting, investment banking, operations, business analytics, customer retention, and project and team management

• Excellent business judgement and critical thinking skills, with the ability to use data to quickly establish priorities and develop a strategy to deliver them

• Experience and mindset in optimizing and automating scaling operational processes
• Experience working closely and communicating effectively with external partners
• High energy leadership, with ability to positively influence team members.
• Native fluency in spoken and written Spanish, and fluent in English (preferred). Additional languages are highly valued.
• Startup/Tech experiences preferred

The exciting part

• Opportunities for personal growth and learning, every single day.
• A flat, laid-back culture. Everybody is encouraged to participate in discussions and contribute.
• High-trust environment. We believe in giving autonomy to all our employees
• Competitive compensation packages. We are looking for the very best talent, and will reward accordingly.
• Awesome offices in central Madrid and London. We are easily accessible by public transport, as well as close to public bike stations.
• Flexible schedule. We strongly believe in face-to-face communication so we don’t allow regular remote working.