Huckletree logo

Front of House - Manchester

full-time Huckletree Manchester

The Front of House role will give you the opportunity to be the welcoming face. Youll get the chance to work alongside our Marketing and Business Development teams, all against the backdrop of Manchester’s thriving tech ecosystem and fast paced startup landscape.

You will:

  • Welcome guests and direct their queries, whether it be to one of the community team for a tour, or to a community member for a meeting
  • Participate in our onboarding process, from allocating membership cards and locker keys, to inviting new members to our next community breakfast
  • Take inbound phone calls, and direct them to the relevant team member, covering event bookings, partnership queries, membership enquiries and more
  • Ensure all members receive a top level seamless experience, from making sure meeting rooms are correctly booked to topping up printer credits (and making stellar lunch recommendations!)
  • Manage facilities including handling inbound post and ensuring lockers and bike lock stations have been correctly allocated
  • Report directly to the General Manager at your location

You should apply if:

  • You are charismatic, engaging and a friendly personality
  • You have a positive, can-do attitude
  • You are fast-thinking, and have a reactive approach to problem solving
  • You are process-driven with a strong focus on details
  • You have a strong customer-service mentality and the ability to generate respect and trust from all members, staff and external stakeholders

You’ll have access to a wide range of perks aimed to support you in all areas of your life. These include:

- Access to our Employee Share Option Plan

- Third Year, Fully Paid Sabbatical

- Enhanced Parental Leave

- Unlimited Free GP & Therapy Appointments

- Mental Health Day Policy

- Health Insurance

- Compassionate Leave

- 34 Days Annual Leave

- Annual "Work From Any Huckletree" Allowance

- Professional Development

- Personal Curiosity Budget

- Annual Curiosity Conferences Budget

- Travel Expenses

- Team Building Activities

- Bi-Annual, Full Company Socials
published: March 22, 2019

Apply for this position