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Head of People Operations

full-time Faculty London

Your mission

You will be responsible for creating and maintaining scalable People process for Faculty, helping to ensure that they can keep up with our rapid growth. You will draw on your experience in HR, organisational design or operations to create processes that delight our people at every step of the employee lifecycle, incorporating our mission, values and culture into everything you do.

Who we are

Artificial intelligence is the most important technology of our age, but we believe it is only valuable when it is applied in the real world – enhancing products, improving services, and saving lives. To make AI real, we help organisations work out what they can do with AI, and then we help them to do it. This requires three things: the right strategy, the right skills, and the right software. We help with all three.

Founded in 2014 as ASI Data Science, we are now Faculty, a company of almost 100 based in Marylebone, London. We are a world leader in data science, machine learning and artificial intelligence. Our mission is to help the world unlock the power of big data through innovative, simple and easy-to-implement solutions that generate business value. We are proud to have worked on over 300 data science and artificial intelligence projects ranging from counter-terrorism projects for the UK Home Office to predictive analytics for a London bus company to identify potential delays in routes.

At Faculty, we try to ask good questions and challenge one another to find the best solutions to complex problems. We care profoundly about our values and think carefully about how everything we do embodies those values. We look for driven, thoughtful, collaborative team players who are relentless in their pursuit of our mission and are excited to be part of our journey to build a great organisation.

What you’ll be doing

As Head of People Operations, you will be joining the Operations team. The Operations team at Faculty is a small agile team responsible for enabling business growth by attracting the world’s best talent, scaling the business, ensuring we remain financially stable and fostering our unique culture. You’ll have the opportunity to make your mark immediately.

As a rapidly growing organisation, roles are dynamic and subject to change. Your role will evolve alongside business needs, but your responsibilities will include:

  • Creating and scaling processes to support the end-to-end employee lifecycle, making sure they work for us as we roughly double in size year-on-year
  • Delivering and continually evaluating excellent, ‘right fit’ employment practice throughout the employee lifecycle, ensuring fairness and driving performance
  • Using innovative automation tools and a service design mindset to make sure our processes enhance the employee experience at Faculty
  • Revisiting and remodeling processes based on feedback from different business areas about what’s working and what needs to change
  • Managing and mentoring other members of the Operations team to share your knowledge and help them deliver operational excellence to the business
  • Infusing our culture and values into everything you do to make sure that we don’t dilute what we stand for or how we operate even as we grow in size
  • Getting involved with other tasks in Operations outside your immediate remit that may need extra support

At Faculty, your attitude and behaviour are just as important as your previous experience. We look for individuals who can support our values, foster our culture and deliver for our organisation.

Attitudes and behaviours
  • You push yourself to achieve, learn and improve rather than standing still and aiming for “good enough”
  • You support and develop people to aim for continuous improvement through learning, achieving and collaborating
  • You make decisions on the basis of evidence rather than doing what you have always done
  • You seek out and welcome new ideas and challenge, taking the opposing view to test your assumptions rather than surrounding yourself with people who share your perspective and affirm your thinking
  • You take the time to do things right rather than overlooking the details provided the big picture is fine
  • You make decisions that you can explain, justify and defend rather than following a set of pre-defined rules
  • You are energised by new challenges and think of new, creative ways to approach problems rather than waiting for clear instructions before starting something new
  • You roll your sleeves up and muck in to get things done rather than waiting for someone else to fix it
  • You take ownership of your mistakes and see them as an opportunity to learn, rather than playing it safe or pretending mistakes and failures didn’t happen
  • You take the time to think about what you’re good at and what you need to work on rather than focusing on the here and now without taking time for reflection
  • You do what’s needed to achieve the mission of Faculty rather than prioritising what’s best for your team only

  • Solid, relevant experience in HR, organisational design or operations
  • Experience managing teams, leading in a meritocratic way rather than relying on hierarchy
  • Experience with organisations or departments undergoing rapid expansion
  • Experience or interest in service design thinking
  • Experience or interest in People and HR processes

By joining Faculty you will get to:

  • Enjoy a competitive salary
  • Be part of the team helping to deliver benefits of AI to the society
  • Have ownership of your work and enjoy the impact you create
  • Work alongside exceptional and lovely people
  • Engage in interesting and challenging work and the opportunity to make the role your own
  • Have equity in a rapidly growing, funded start-up
  • Have ownership of your time with unlimited holiday and support for flexible working
  • Work in an environment that is extremely supportive for anyone who’s keen to learn and improve
  • Have the freedom to further your skill set

published: July 17, 2019

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