Curve are on a mission! We are looking for exceptional people to come and join us at our new HQ in Holborn and support our most important asset, our customers.The Junior On-boarding Administrator at Curve is a newly created position

where you will be responsible for actioning all daily work flows relating to customer on-boarding including KYC (Know Your Customer), PEPs (Politically Exposed Persons) and Sanctions clearing. You will work closely with our FinCrime team, Compliance team and Customer Experience team as we build and strengthen our onboarding processes in this exciting phase while bringing to life one of our core values: to obsess about the customer experience.

This is a great opportunity to get in at the launch of a ground-breaking mobile FinTech startup and be a part of its success, as well as learning new skills from an awesome team of people, and making your mark on how Curve engages with its customers.

What your day will involve with us:

• Supporting our customers in all aspects of the onboarding journey
• Requesting KYC documentation and reviewing KYC submissions through our ID&V portal
• Reviewing and clearing PEP and Sanctions flags
• Requesting and reviewing EDD when necessary
• Helping customers who ‘get stuck’ in the onboarding process by investigating and resolving the issue to ensure a successful onboarding journey
• Continuing to review and improve all aspects of the onboarding journey
• Supporting the FinCrime team and Compliance team in different ad-hoc and periodic tasks when required

What we need from you:

• Experience within administration with excellent organisational skills
• Ability to manage multiple tasks across on-boarding such as customer acquisition and retention
• Great problem solving abilities (If its broke...how do we fix it?)
• Ability to learn quickly and the passion to learn everything about Curve and its products on offer.

Perks & Benefits

• 25 days plus bank holidays
• Monthly health & wellbeing budget for gym, etc.
• Learning & Development annual budget
• Supper & Taxis home should you work late
• Work from home
• Ride to Work Scheme
• Season Ticket Loan
• ‘Lunch Fridays’ and ‘Friday Drinks’

More about us

We are an equal opportunities employer. At Curve, we value the unique skills of every employee, and we’re building a technology organisation that thrives on diversity. We make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief.

All offers are conditional on references, verification of the right to work in the UK, and successful background screening check. Further details of this policy/procedure will be sent to you along with your conditional offer