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Key Account Director

full-time Patsnap London

“Our goal is to empower innovators and help make the world a better place”

About Patsnap

PatSnap is the world’s leading IP Analytic and Management platform that empowers senior business leaders to accelerate growth through Innovation and R&D. IP and patent strategy is now a major board level priority – our product solves a real and growing problem globally. Our differentiation is the reason behind the company’s exponential growth. PatSnap technologies make patent intelligence more accessible to non-IP proficient business users and provide intuitive analytics, making our products usable and sticky. Our market is limitless because patent strategy is relevant to all businesses ranging from NASA to PepsiCo.

PatSnap has been commercially active since July 2007, we now employ over 500 people worldwide and through funding we continue to scale rapidly. We have offices in Singapore, China, London and Los Angeles.

Key Responsibilities of our Key Account Directors:

  • Grow and expand an existing base of strategic high growth accounts
  • Ensure customers achieve their adoption and success targets
  • Mapping to network and manage relationships across different business functions within a complex global organisation
  • Create, monitor and execute a custom success plan for each customer to drive usage and value
  • Work with the Customer Success team to deliver successful on-boarding and adoption through the lifespan with PatSnap from launch
  • Create Value Reports for stakeholders demonstrating ROI
  • Conduct health checks and collaborate with the Customer Success team to achieve world beating retention rates.
  • Ensure customers are vocal advocates of the PatSnap brand who renew our relationships year after year
  • Rapidly learning of IP, R&D and Innovation Strategy
  • Natural born self-starter that thrives in a fast-paced, high intensity start-up environment
  • Proven experience in B2B business intelligence/SaaS
  • Awesome track record of maintaining high retention rates
  • A hunter mentalitiy in order to grow a dedicated account pack year on year and drive revenue from your accounts.
  • Meeting/exceeding activity, pipeline, and revenue targets
  • Extensive track record in crushing customer satisfaction goals as measured by renewal, usage and account expansion
  • Experienced in a solution approach and adept at creating value for customers
  • You understand the SaaS business model and have proven track record of implementing successful CS initiatives
  • Proven experience using Salesforce
  • Strong problem-solving skills and familiarity with business intelligence technology
  • Ability to thrive in a fast-paced and changing environment
  • High level of motivation, ability to quickly learn/explore our clients business, and work closely with all levels of the PatSnap team globally
  • A natural leader with a very high level of emotional intelligence

PatSnap can offer you:

  • The ability to learn progress and develop your skills through mentoring from some of the best experts in our field
  • We attract and recruit the best in class, you will have a market leading budget to help build a world-class channel sales engine
  • Active career management, with progression reviews and achievement acknowledgement
  • The opportunity to contribute directly to the growth and success of a fast-paced exciting company
  • A transparent and open culture that encourages frank conversation between staff and all levels of management
  • Competitive base salary with an awesome commission structure
  • Benefits, incentives and rewards
  • A fun, exciting workplace with people who love and care about what they do
  • A practitioner culture, our revenue generation DNA a
published: Feb. 16, 2018

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