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L2 Tech Support Expert

full-time Lodgify Barcelona

Come work at Lodgify as a Technical Support Expert, and be part of one of the hottest tech startups, as mentioned in WIRED, located in the sunny and city center of Barcelona!!

  • You will play an important role in suggesting improvements for our products, proposing and implementing new solutions for customers and helping with technical escalations/requests
  • Help the support team with escalations: resolve technical cases escalated by the customer support team
  • Perform customers websites customisations (CSS/HTML)
  • Report bugs, questions and feature requests to development team if needed
  • Perform some Database tasks (MySQL)
  • Solicit assistance from the core engineering teams for non-known issues
  • Leverage all available documentation, best practices, knowledge base articles to assist in driving tickets to resolution
  • Work hand in hand with the Product team & Customer Success team
  • Advanced knowledge of SQL, HTML, CSS and JavaScript
  • Experience in engineering or programming is a plus
  • Excellent technical troubleshooting skills
  • Ability to document and share knowl
  • Commitment to quality and attention to detail
  • Customer focus and a proven pro-active approach
  • Passion for all things technological
  • Ability to work with teams and with different departments
  • Excellent verbal and written English communication skills, ability to provide information in a clear and correct manner
  • Opportunities grow
  • Trainings
  • Monthly bonus
  • Lunch vouchers
  • Private Health Insurance
  • Friendly and flexible working environment
  • Team events
  • Nice office space with playroom in central location

By joining us, youll become part of Lodgifys friendly international team made up of more than 16 nationalities!

published: Aug. 22, 2018

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