Live Operations Manager

full-time CATERWINGS London


Caterwings is Europes largest online marketplace for business catering. Founded in 2015, we’ve made it our mission to digitalise the catering market and simplify the process of choosing and ordering catering services online.

From Team Lunches, meetings and company events to get-togethers, street-food events and pop-ups, we ensure that we are the go-to for all catering needs. Based in Berlin and London, our international team is made up of more than 80 employees, and we boast a portfolio of more than 800 vendors - working together daily to to expand, grow and see our vision become a reality.

Are you smart, motivated, passionate and interested in joining us in our mission? Take part in the adventure and apply now!


Heres what you can expect:

You will join our Supply/Operations Team based in central London. From day one youll be given lots of responsibility and be able to implement your own ideas to improve our processes and help us grow smarter day by day.

We are moving at high speed, and will provide you with immense opportunities for initiative, creativity and leadership. You will be part of a highly international team of motivated and talented people focused on making us a great place to work!

You will be actively engaging with all of our vendors on a daily basis to make sure that the day to day operations run smoothly. This role will give you a dynamic insight into the operational side of a growing startup.

In your new role, you will:

  • Be the first point of contact for all our delivery partners and provide general support to our customers when needed
  • Take ownership of the day’s deliveries, overseeing all delivery drivers on the road to help to solve any live order issues
  • Regularly saving the day by being able to multi-task, anticipate problems, and provide the best customer experience possible
  • Collect customer and driver feedback, collect data and report any issues to inform future business processes
  • Frequently report on the performance of the delivery partners and implement changes to improve efficiency.
  • Manage the relationship with several delivery/courier partners in aim of improving city wide logistics.

Heres what we are looking for:

  • Proactive problem solver
  • Excellent communication skills
  • Able to think on your feet and to make decisions
  • An obsession with detail
  • High energy & enthusiasm
  • Customer service experience or experience in a customer facing role is a plus
  • Analytical skills

Our Promise

An awesome, young, dynamic team is waiting for you! You have numerous possibilities to develop yourself, bring in your own ideas and to become an important asset to Caterwings’ success.

What else do we offer?

  • An international working environment
  • Quick progression and opportunities to acquire new skills
  • Salary package: Competitive Base Salary
  • A trendy office in the heart of London and a desk that looks on to Tower Bridge
  • Free Team Lunch on Fridays - we couldnt be experts without trying the food ourselves
  • And much more ...

Lets talk - wed love to get to know you. Be part of our big adventure and apply now!
published: March 26, 2019

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