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Member Support Agent

full-time Tide London

Hello, we’re Tide.

We believe that small and medium-sized enterprises have been vastly underserviced and overlooked by traditional banks. Something as simple as opening an account can take weeks, mountains of paperwork and too much time. Through a mobile-first platform, we provide modern business banking services to small-business owners, saving them time so they can get back to doing what they love.

Based in central London, Tide is backed by some of Europe’s most notable founders and investors, including Robin and Saul Klein (LocalGlobe) and Alex Chesterman (Zoopla Property Group), as well as top VCs in London and Stockholm (Anthemis, Creandum and Passion Capital).

We’re offering the right person, the opportunity to join our dynamic team to help unlock the next stage of our growth. We’re a rocket ship thats going places – this looks a little like world domination!

Your day will look a little like this:

As a Member Support Agent at Tide (fondly referred to as a Tidean, a god-like challenger of the banking world) you will be responsible for:

  • Process application closures
  • Process account closures
  • Respond to T1 enquiries via Zendesk
  • Help with our bank office processes, including account applications, account recovery, and closures
  • Respond to front line messages via our helpdesk software
  • Respond to pre-sale enquiries received via Email on Zendesk
  • Assist in a variety of Member Support tasks as directed by the MS Team Leader

Who are we looking for?

  • Youll have worked in customer service for at least 3 years, preferably at a startup.
  • Youll be comfortable writing sharp copy fast and fluidly.
  • Youll have used helpdesk software like Zendesk and be comfortable working within a ticket system.
  • Please note this is a 2 week contract role

What are we like to work for?

  • We’re not corporate, we’re a start-up that’s now scaling up. You will have an unparalleled exposure to many areas of the business – improve and impact how we work
  • We will give you the freedom to be inquisitive and proactive – pursue your interests and develop a career with us as we continue to scale
  • We’re open and progressive – input is encouraged at all levels
  • We’re a social bunch. We celebrate the milestones, big and small and genuinely enjoy each other’s company!

Diversity is what makes our world interesting. Different people bring fresh new ideas, thinking and approaches, which make the way work is undertaken more effective and efficient. If you’re not into diversity, Tide may not be in the right place for you! Tide holds itself accountable against measurable diversity objectives.

published: Jan. 15, 2019

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