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Milan City Manager / Italy Country Manager

full-time Airsorted Milan
At Airsorted, our mission is to build a global platform that makes it easy for anyone to share their home. And as the world’s largest host management company, we’ve already managed over €30,000,000 in host earnings, managing 1,000s of homes in multiple cities around the world.

Working at Airsorted, you’ll be part of a dynamic, creative and supportive team, working together in our quest for global domination!

What will you be doing

Objective: Lay the foundations for Airsorted Italy to scale and grow
The Milan City Manager's goal is to set up operations and to grow Milan's user base from zero. You will be fully accountable for hitting all local goals and building the team to succeed over the longer term.

This is a role for someone who has proven general management experience in English, and if possible, Italian-speaking markets. Excellent City Managers are resourceful, natural all rounders and excellent relationship builders - establishing a strong network of linen suppliers, cleaners and sorters, and a high performing team to run the show.

Once Milan is launched and 'graduates', there will be potential opportunities to launch further cities in Italy and become the Italy Country Manager.

Grow revenue through marketing, partnerships and proposition management

  • Explore and test strategic marketing opportunities to generate leads at a low Cost per Acquisition (CPA)
  • Develop a strong PR presence for the Italy market
  • Identify areas of expertise to establish Airsorted as a thought leader
  • Find local media channels to target specific customer personas

Meet net homes growth targets

  • Collaborate with Growth Director to optimise the sales funnel
  • Devise online and offline marketing campaigns to generate leads
  • Optimise website and other channels for web visit to lead conversion
  • Develop the sales process to maximise lead to sign conversion
  • Collaborate with Chief Sales Officer to maximise sign to live conversion
  • Minimise property churn through retention activities
  • Embed the Airsorted customer promise throughout the host lifecycle

Build and retain a high quality team

  • Establish and sustain an attractive employer brand to reduce recruitment cost
  • Oversee supportive, empathetic line management to bring out the best in people
  • Provide career and development opportunities to retain key talent

So what is your background like?

  • You are an executor, able to juggle and prioritise conflicting deadlines effectively
  • You have Startup experience - ideally in an B2C Operations or Commercial role
  • You have experience building and managing great teams
At Airsorted we believe in having a diverse and inclusive environment. Therefore, we want to make sure that our recruitment process is accessible to everyone. So if you need any reasonable adjustments – at any point in the process – we’ll do our best to accommodate. Just let us know what you need on your application form, or drop us an email at

published: June 19, 2018

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