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Onboarding and Operations Administrator

full-time Curve London

Curve was founded with a rebellious spirit, and a lofty vision; to truly simplify your finances, so you can focus on what matters most in life.

That’s why Curve puts your finances simply at your fingertips, so you can make smart choices on how to spend, send, see and save your money. We help you control your financial life, so you can go out and live the life you want to live.

With Curve you can spend from all your accounts, track spend behaviour and provide insights, and security to protect you from fraud. For the first time giving you bright insights and control of all your money in one beautiful place.

We’re developing a ground-breaking product with our customers at the core. Our user base is growing rapidly and we have exceptional metrics. We have funding from the leading names in tech investment, and a visionary leadership team who wants everyone who joins this remarkable adventure, to have the autonomy to masterfully develop their expertise.

Welcome to Curve. On a mission to help you live inspired.

What you’ll be doing

As an Onboarding and Operations Administrator you will be responsible for all aspects of the customer onboarding journey including CDD, KYC, PEP and Sanctions clearing, and more. You will work closely with the FinCrime team, Compliance team and Customer Experience team as we build and strengthen our onboarding processes in this exciting phase while bringing to life one of our core values: to obsess about the customer experience.

What your day will involve

  • Supporting our customers in all aspects of the onboarding journey
  • Requesting KYC documentation and reviewing KYC submissions through our ID&V portal
  • Reviewing and clearing PEP and Sanctions flags
  • Requesting and reviewing EDD when necessary
  • Helping customers who ‘get stuck’ in the onboarding process by investigating and resolving the issue to ensure a successful onboarding journey
  • Continuing to review and improve all aspects of the onboarding journey
  • Supporting the FinCrime team and Compliance team in different ad-hoc and periodic tasks when required
  • Keeping a level head in a crisis. We’re a small team doing amazing things, and that means moving very fast sometimes. We need you to be the calm face of the company.

Our ideal team member will

  • Be a graduate or have relevant experience
  • Be enthusiastic about being part of a team who seeks to change the way people interact with financial services
  • Have very good attention to detail and delivers great results
  • Eager to recognise and understand where there is a problem, and to find a solution
  • Outstanding writing and communication abilities
  • Like taking real and significant ownership of your work
  • Be excited to learn everything you can about a complex groundbreaking product, from payment processing to fraud, from financial regulations to brand and marketing, and everything in between.

And bonus points for (but not required)

  • Experience with customer onboarding for a financial services product
  • Experience working with a technical or financial product
  • Experience working in a startup or fast-changing environment

Perks & Benefits

  • 25 days plus bank holidays
  • Monthly health & wellbeing budget for gym, etc.
  • Learning & Development annual budget
  • Supper & Taxis home should you work late
  • Work from home
  • Ride to Work Scheme
  • Season Ticket Loan
  • ‘Lunch Fridays’ and ‘Friday Drinks’

More about us

We are an equal opportunities employer. At Curve, we value the unique skills of every employee, and we’re building a technology organization that thrives on diversity. We make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief.

All offers are conditional on references, verification of the right to work in the UK, and successful background screening check. Further details of this policy/procedure will be sent to you along with your conditional offer
published: Jan. 10, 2019

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