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Onboarding Operations Intern (London)

full-time Stuart London

Stuart is Europe’s leading last mile logistics platform which connects retailers to a fleet of independent couriers. Our platform allows businesses big and small in every industry to deliver to their customers with never-seen-before speed and efficiency.

In 2017, just 2 years from launch, Europe’s biggest logistics company GeoPost (Groupe La Poste) acquired Stuart so that it could join prestigious companies like DPD, Colissimo, SEUR & Chronopost and conquer urban logistics.

With an exciting blend of GeoPost Group expertise and a fun, agile startup culture, Stuart has expanded to more than 40 cities across the UK, France & Spain and continued the steep growth curve it’s become accustomed to. Top clients including Nike, Apple, Nespresso, Monoprix, The Kooples, Ametller, Just Eat, Sainsbury’s, Stubhub and hundreds more.

What really makes Stuart tick, though, is the 200+ people that work here every day to smash our goals. We are a free-thinking, enthusiastic bunch whether it’s sales or operations people, engineers or designers.

Would you like to be a part of that? We are looking for a motivated and dynamic Onboarding Operations Intern in London! In collaboration with the operations team, you will be part of a team responsible for executing our onboarding processes, ensuring all courier’s questions are answered and that they have all the relevant information before they start working with Stuart. This role involves interacting with couriers on a daily basis so needs someone who is outgoing, has a positive attitude and has great attention to detail.

Responsibilities

  • Managing the London onboarding funnel to make sure we convert as many applicants as possible into active riders
  • Contact applicants in the funnels clearly outlining the Stuart processes and special rewards in order to push them through the funnels
  • Answer inbound communication (emails, Facebook messages) from applicants in the funnel who have questions about the process and next steps
  • Explore opportunities and make recommendations to improve the funnel to make it more streamlined and increase the conversion rate
  • Conducting onboarding sessions in London, which includes (but is not limited to):
  • Checking Right to Work and storing information
  • Checking insurance
  • Giving out equipment
  • Answer any questions on being a Stuart courier
  • You are dynamic, motivated and eager to learn
  • You have proven problem solving skills
  • You are able to work autonomously
  • Detail oriented
  • You are comfortable with people
  • Excellent communication skills
  • Ability to identify areas for improvement and to give recommendations
  • Previous experience in a sales or customer support role would be a bonus, but is not required
  • Daily lunch allowance
  • Attractive location in the heart of the city
  • Young and dynamic company culture
  • Awesome work environment at a company with a huge vision

If you are interested: apply now, we would love to meet you!


http://www.stuart.com
published: Dec. 20, 2018

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