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Operations Associate

full-time Farewill London

Were looking for a exceptionally organised team-player, whos a stickler for continuous improvement and loves to get things done to join our Operations team.

About us

At Farewill, we’re out to change the way the world deals with death. We use design and technology to make will writing accessible and affordable - helping people to take control, personally and financially, of what matters to them after they’re gone.

Since launching in 2016 we’ve become the biggest will-writer in the UK, as well as the nation’s favourite - ranking #1 on Trustpilot for wills. Were proudly backed and supported by some of the best investors and entrepreneurs in Europe, from the founders of Transferwise and Zoopla, to Kindred Capital, JamJar, and SAATCHiNVEST.

Who you are

You’re motivated, resourceful, and interested in working at a startup that’s leading the market. You’re proactive and aren’t afraid to get your hands dirty, and have a proven track record of prioritising your work and delivering things on time. You’re an analytical problem solver, and are constantly looking for more effective and efficient ways to do things.

You’re an exceptional team player and take real satisfaction and pride from helping people succeed around you.

This role has a wide range of responsibilities and the work will be varied, so you’ll be excited and curious to learn new things and get involved with different areas of the business.

Over the next 12 months:

  • You’ll report directly to our COO Constance to provide key operational and administrative support as we scale
  • You’ll track and collate key company metrics
  • You’ll prepare materials and reports for our board, investors, and the rest of the Farewill team
  • You’ll build and optimise internal processes and materials for scale
  • You’ll work directly with our accountant to ensure our accounts and payroll are up to date
  • You’ll provide key administrative support such a managing our post, office supplies, kitting out the office with the furniture and equipment we require
  • You’ll arrange and manage budgets for team social events - from our company holiday to bimonthly offsites
  • Support our COO in ‘special projects’ from moving office to launching new business units

You should have:

  • Excellent written and verbal communication skills
  • Excellent quantitative and analytical skills
  • Experience using Microsoft Excel or Google GSuite (including Excel / Sheets, Word / Google Docs)
  • A proven track record of delivering work on time and the ability to break down complex problems into manageable tasks
  • Great organisation and attention to detail
  • Enthusiasm and resourcefulness
  • An eagerness to help a scaling business grow quickly
  • An interest in what we do as a company, and the drive to change an outdated industry for the better

Added bonuses:

  • An undergraduate degree (2.1 or better)
  • 1+ years experience in a business operations or consulting role
  • An enthusiasm for startups

Carry on below to find out more about applying, or read more about who we are, what we do, and the perks of joining our team.

Diversity monitoring questions

We are an equal opportunity employer and highly value diversity at our company. This includes not discriminating under the Equality Act 2010, and monitoring how our company is representing different groups of people through our hiring process.

We will ask you some demographic questions as part of the application process. Every question has a ‘Prefer not to say’ option.

These questions are not used for hiring of the role itself. This data will be used to help us determine whether our hiring process is fair and comfortable for everyone, and the data will be used to review and improve our process.

All your demographic data will be anonymised and never personally attributable to you.

Application and interview process

Inviting someone to join our team is a big deal for us and we put a lot of time and effort into the process. If we figure out we’re not perfect for each other at any stage we’ll let you know as soon as possible. Here’s how it’ll look for the person joining us:

1. Send us your CV along with maximum 150 words on why this role is perfect for you.

2. We’ll invite you for a 20 minute phone call or video call to learn more about your goals and experience. You’ll also be able to ask questions about Farewill and the role.

3. We’ll then give you an exercise that’s relevant to the role, and run a more detailed interview in person to hear more about you and your experience.

If everyone’s happy, most importantly you, we’ll make you an offer to join our team.

Deadline: 30th November 2018

published: Nov. 28, 2018

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