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Operations Intern (Sustainability Food Tech Start-up)

full-time Winnow London

An exciting opportunity for a driven and motivated intern to join a rapidly growing tech start up, in the Operations Customer Support team. Internships last for 6 months, starting as soon as possible with the potential to then become permanent.

Background

Food waste is a $1 trillion problem – costing the world over 1% of global GDP. We’re dead set on solving the problem and looking for people to help us achieve our mission. We, at Winnow, believe that food is far too valuable to waste, and that technology can transform the way we produce food. Our team is made of people who all share a passion for food and technology.

Winnow was founded in London in 2013 to help the hospitality industry prevent food waste through internet-of-things tools in the kitchen. We are now working with hundreds of sites and are operating in over 25 countries around the world supported by our offices in London, Dubai, Singapore and Shanghai. We are a rapidly growing company with a strong base of clients who are rolling out our system globally. We have blue-chip customers including Accor Hotels, IHG, Marriott, Compass Group and many others.

This is an opportunity to join one of Wired’s top 10 start-ups in the UK and help us propel our growth at what is truly the most exciting and dynamic points in time in our business.

Winnow’s clients on average reduce waste by over 50% by value and sustain savings

Winnow has now worked with hundreds of sites to reduce food waste, including hotels, universities and schools, staff restaurants, event/hospitality kitchens, buffets, pubs, and high street restaurants. Where the system is permanently adopted, pre-consumer waste value is reduced by 50% - 70% over 2 - 12 months, and maintained at these levels, with no detrimental impact to the perceived quality or value of the offer to their customers, and a net saving of staff time due to reduced food preparation and waste handling. This represents a typical improvement of food cost savings of 3% to 8%, commonly a 40%+ increase in profitability for restaurants. Watch our short videos on our YouTube channel to see the system in action.

ABOUT THE ROLE

We are passionate about what we do and have a strong set of values as an organisation. We are looking for you to come in and support our operations team in London. You will be part of a small but growing team and will help us grow our impact across Europe.

This internship offers a unique opportunity to become involved in one of the hottest areas of sustainability, within a rapidly growing start-up. We have an open culture and believe in a hierarchy of ideas and results rather than titles. We share a common desire to learn and improve and give individuals freedom to help us shape how our business will grow.

Key objectives of role:

The full scope of your role will be discussed in detail at interview, however typical tasks might include:

  • Be a key part of our front line technical and customer support team
  • Assess and solve any technical challenges faced by our clients within specific SLA’s
  • Track all Winnow systems in the Europe region daily, while proactively contacting sites where technical challenges are detected
  • Root cause problems and escalate common issues to the tech team in a structured manor
  • Review and validate data and reports from kitchens using our technology
  • Assemble metrics for weekly and monthly internal support KPIs
  • Manage material stock levels and the assembly of our system for clients

The Customer Support team within our Operations team are the lifeline to our sites. We believe in excellent customer service and put our clients at the forefront of what we do. This role is responsible for being the frontline support to our clients and ensure they are able to use the Winnow system to reach their food reduction targets. The role would be perfect for someone that loves problem solving, proactively speaking to customers, and wanting to operate independently.

This internship should be seen as an amazing opportunity for you to join our organisation - many of our former interns are now full time staff in the organisation and growing alongside us as we scale. If you prove yourself invaluable in our internship and demonstrate a real hunger to succeed alongside us, there will always be opportunities to join our team, and potential to take equity in the company.

  • Education and experience

    • Candidates are likely to be degree educated
    • Candidates are likely to have experience with Customer Support or Service roles
    • Either experience in hospitality or working in kitchens is not essential for this role but always considered a big plus
    • Candidates should be experienced in using data management tools such as Excel to extract and analyse data
    Personal Attributes:
    • Proven experience of knowing what it takes to provide consistently first-class customer service to customers, remaining calm and measured even when dealing with the most demanding of individuals
    • You share our belief that collaboration is critical in to achieving our mission. You can demonstrate how you have thrived working effectively in partnership with others
    • You have proven experience in challenging and questioning the status quo. You enjoy suggesting creative and innovative solutions to improve the way things get done
    • You are transparent and act with integrity at all times
    • You are results driven and can demonstrate how you have delivered value add solutions which are intuitive and easy to use
    • You are passionate about your career. You proactively stay abreast of developments in your own field of study whilst being driven and committed to helping the organisation achieve it’s mission
    • Excellent attention to detail and a meticulous eye for identifying inconsistencies or inaccuracies in data. You take your time to ensure you get things right first time
    • Able to organise self, including effective project management and scheduling, prioritisation and time management skills, managing multiple tasks in parallel and completing tasks to tight deadlines
    • Demonstrates excellent communication skills. You are a confident and articulate presenter. You communicate clearly in both written and spoken language. You listen attentively; you process and comprehend what you hear. You are also confident enough to ask questions and to clarify ambiguous points


  • Life insurance cover (3 times base salary)
  • Company part-funded health insurance
  • Matching pension scheme
  • 25 days of paid vacation time in addition to national holidays
  • Employee assistance programme
  • You will love what you do – waking up every day solving one of the biggest social problems of our generation
  • Shared office space in central London with free happy hours and a great working environment
  • Committed team members with broad experience who share a common passion to build a world class business

http://www.winnowsolutions.com
published: Jan. 19, 2018

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