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Operations Manager

full-time Drover London

Drover is a new age of car ownership which is digital, easy and fair. We offer all-inclusive car subscriptions to both consumers and businesses who are seeking a modern alternative to traditional car leasing, buying and financing routes.

We have offices in two (soon to be three) countries, we’re VC-backed and right now we’re in our growth stage. Don’t just take our word for it - read what TechCrunch, Forbes and CityAM had to say about us recently!


The Ops manager is responsible for liaising with our third party suppliers including our fleet management outsourcing partner & delivery providers to streamline processes in order to deliver an exceptional customer journey, and optimise costs. The role will have 3 direct reports including one intern.


  • Owns day to day relationship with CLM our fleet management partner (who manage over half of the vehicles on our platform 800) whilst supporting the head of operations with strategic decision making & overall process management
  • Streamlines internal processes to ensure we are maximising utilisation of those vehicles managed, which includes ensuring vehicles are serviced, repaired & maintained on time
  • Lead the fleet operations team managing vehicle availability & daily logistics which involves liaising with internal stakeholders, fleet partners and our third party delivery companies
  • Logistics - ensuring we are holding our delivery partners accountable when things go wrong - whether that be a vehicle turning up dirty or late, working with these partners to continuously improve our delivery & handover service
  • Proactively build & improve on current processes & internal communication, not accepting the status quo and not being afraid to make key strategic decisions, working closely with head of ops as well as autonomously
  • 2-3 years in an operations role
  • People management experience
  • Excel intermediate
  • Demonstrated external & internal stakeholder management
  • Process evaluation, creation & implementation
  • Can do, proactive ambitious attitude
  • Customer centric focus
  • A passion for process and efficiencies


  • Mobility industry experience
  • Start-up experience
  • P&L management
  • Logistics knowledge/experience


  • To work in a fast-paced startup where every day brings a new challenge
  • A world-class team made up of serial entrepreneurs, alumni from companies like Google, Uber, Lyft, Facebook, WeWork & most importantly, you!
  • Autonomy to work how you work best, without micromanagement
  • The opportunity to make an impact and influence the whole company, whatever your role
  • All the tools, equipment and support you need to thrive
  • Breakfast provided every morning
  • Healthy snacks every day and free lunch on Fridays
  • Competitive salary
  • Car subscription allowance
  • 25 days’ holiday plus all bank holidays
  • Pension & cycle-to-work scheme
  • Private health insurance
  • Phone insurance
  • Retail, travel & cinema discounts via Perkbox


  • We’re proactive and take ownership of problems.
  • We set our own agenda
  • We’re ambitious and unafraid to try
  • We voice our opinions and listen to those of others
  • We judge ideas on merit rather than who they came from
  • We all have our own interests, yours doesn’t have to be cars
  • We accept feedback of all forms - ultimately it makes you better at your job
  • We’re a family and are here if times get tough

published: July 26, 2019

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