We are looking for an energetic and analytical individual to join our team at Elder working with the Community Operations team to uncover insights and deliver projects that help to deliver high-quality care to people in need.

Operations are at the heart of everything we do. As Operations Manager your work will be diverse, challenging and highly rewarding as we scale the business across the UK, Europe and the rest of the world. As a member of the Community Ops team you will be diving into everything from supply quality, customer retention, carer logistics and beyond and you’ll be expected to roll your sleeves up and make an impact from day one.

We’re looking for someone with superior organisational skills who works well both alone and as part of a large team. This person will need to effectively prioritise and focus their attentions to deliver on a wide range of projects and processes but won’t be afraid to pivot where necessary.

About us

We are not your everyday startup -- We are a collection of values-driven people who care about providing a critical service to those in need while also utilising the latest tech and business insights. We are a high growth, vibrant technology company based in the heart of one of Europes hottest tech scenes, Shoreditch.

We have carefully crafted our team from the top tech companies (Ocado, Shazam, Google, IG Index, Just-Eat) to create a product that people actually need.

Elder.org transforms the lives of (primarily) the elderly and of their families by providing world-class live-in care. Elderly care is becoming a critical need both within the UK and Europe, and Elder.org is at the forefront of re-imaging the traditional care model. We work with professional, vetted carers to find the best match for our clients, ensuring that the choice to employ a live-in carer is exceptionally smooth, and providing help to both our clients and their families at the time when they need it the most.

Responsibilities

• You’ll analyse data to deliver insights and determine the biggest opportunities to optimise the Elder operating model
• You’ll devise initiatives to tackle our biggest problem areas, drive operational efficiency and deliver an exceptional customer experience
• You’ll design and implement new process solutions as well as iterating on existing processes to drive further success
• You’ll suggest and implement policies to improve workflow and mitigate risk
• You’ll deep dive into all areas of Community Operations to surface roadblocks and prioritise project work
• You’ll work closely with Elder’s largest team consisting of Account Managers and Customer Support Representatives to help motivate and upskill the team

• You’ll have 1-3 years data-driven experience; well versed in project management and process design. Experience of SQL and Excel preferrable.
• You are KPI driven with the ability to take insight from large amounts of data
• You will be highly adaptable to change with the ability to execute on decisions quickly as well as being able to prioritise and re-prioritise depending on business goals and the needs of your team.
• Importantly, you’re able to cope in a high-pressure environment where many things are far from perfect.
• Experience working in Operations, another startup or a marketplace focused company would be beneficial.

• Competitive base salary
• Equity (options)
• 25 days holiday + public holidays
• Macbook + any extras you need!
• Join a team who value growth, effort, bold bets and having fun!
• Become a part of one of Europe’s fastest growing tech startups at an early stage.
• The opportunity to do more than build another social media app, we’re going to change the lives of millions of people and their families for the better!