Operations Manager

About us

Web Summit is a global technology conference company headquartered in Dublin, Ireland. We run a series of international gatherings across the world. Our flagship event is Web Summit, held in Lisbon, Portugal. In the last seven years, Web Summit has grown from a small team to a company of over 170 focused on disrupting the conference industry through technology and data science. In 2018, over 100,000 startups, investors, speakers and other attendees will gather at Web Summit events, including MoneyConf in Ireland, Collision in North America and RISE in Hong Kong.

About the team:

The Web Summit Live Events Analysis and Process Team is central to creating world-class attendee experience on a global scale. Working hand in hand with event coordinators, producers, and many others the team has responsibility for planning and delivering specific programmes such as event registration, volunteers and production logistics.

What you’ll achieve at Web Summit:

• Working in collaboration with internal stakeholders, including the Live Events Team, Speakers, Partners & f.ounders, you’ll develop deployment plans for internal employees as well as the volunteers that are an integral part of all our events
• You’ll work across departments to ensure that their individual deployment needs are being met
• You’ll create and implement deployment plans that ensure our global events have sufficient cover in all areas
• You’ll build out and implement protocols and processes to ensure that Web Summit is future proofing global deployment needs
• You’ll work with our engineering and data science teams to build operational excellence through processes improvement
• You’ll manage and optimize databases, operational systems and processes, budgets, scheduling and reporting
• You’ll find and present creative solutions for our event requirements
• You'll work on planning multiple events across multiple countries simultaneously
• You’ll develop a people deployment strategy that is aligned to organizational priorities and enables and facilitates Web Summit’s business objectives

Who you are:

• Your attention to detail is exceptional
• You appreciate the importance of quality administrative support to the team before and after the event and understand the strategic challenges involved in scaling up events
• You’re a strategic thinker who likes to self-motivate and you certainly don’t lack enthusiasm
• You’re a calm person, who stays level headed under pressure and loves a good challenge
• You problem-solve and have the analytical ability to think on your feet, react rapidly to situations, prioritise your workload and implement measures to improve procedures and workflows
• You’re flexible and have the ability to thrive in a fast-paced, dynamic environment, and to build and maintain long-lasting relationships
• You’re confident and friendly, and cares about the experience of attendees
• You’re an experienced project manager with strong experience in people management
• You have experience with assessing immediate as well as strategic needs within events and developing a plan and process accordingly
• Working closely with the Head of Volunteers and the Head of Security, you will be a key stakeholder of the volunteers and contractors deployment plan

Skills and abilities we’re looking for:

• Minimum 8 years experience in a people logistics managerial position
• Strategic leader, confident to engage with multiple teams across an organisation
• Demonstrated ability to communicate, present and influence both credibly and effectively
• Strong administrative skills and an ability to meet deadlines
• Proven ability to manage multiple tasks simultaneously while paying strict attention to detail
• Proven track record working in fast paced environments and delivering on time and to schedule
• Ambitious, with an ability to take the initiative to accomplish tasks
• Ability to act calmly and competently in high pressure, high stress situations

Be healthy, curious and social:

• Stay healthy with our fully subsidised healthcare cover
• Exercise your mind and body with our free gym membership and yoga
• Enjoy your own private garden with an orchard, sports equipment, and vegetables right outside your office
• Enjoy an unlimited supply of fresh fruit, beverages, and cereals
• Master new skills from those around you, onsite talks and training initiatives
• Become workmates, not just colleagues, with our active social calendar of company celebrations, trips abroad and sports