About

Launched in 2016, Brigad provides staff on-demand for companies in hospitality. If a restaurant is looking for a waiter tomorrow evening or a caterer needs chefs for a big event, Brigad has the answer ! In a few minutes they can connect professional staff with businesses.

They value people's skills and experience and propose jobs in line with what they like and want to do.

They believe in benevolent and useful innovation, in work as a society cornerstone, in the design of simple solutions that are accessible to all.

Brigad is currently available in Paris area & Lyon and will soon be available in new cities in France & Europe.

" ️ A new World of work is currently being shaped and we are part of it ️"

What you will do

The care team is the core of the company acting as the main link between new professionals on our platform and the establishment that utilize these professionals. Your role is to welcome new brigaders to the platform, solve establishment issues, find the best person for the mission, help facilitate our user experience on the platform by delivering a high level of customer service. Your ultimate goal is to exceed customer expectations and to contribute a great experience to the brigaders that engage the platform.

The Care Team

The Care Team is at the center of Brigad’s operations and is the main contact point of our users. Their satisfaction is in hour hands: listening, understanding and responsiveness are our best assets!
Our next challenge is internationalization and we are looking for someone who can bring this energy to our English users.
We handle two main projects:
The dispatch: make sure to staff the establishment with the best person according to its specificities
User satisfaction: make sure to respond quickly and efficiently to our users to ensure their satisfaction. Our first objective: Retention!

Missions description:

• In this team you will:
• Create a bond of trust with our users
• Respond to our users questions and call them when there is a problem
• Be the main contact point for our future users in London
• Collect user feedback to improve their experience and exceed expectations
• Supervise and launch staffing
• Help improve our processes to make the Brigad Care Team the best experience our users have had with Customer Service!
• You will be based in our offices in Paris with some remote hours as well.
• You will also participate in Brigad’s life as a very fast-growing startup.

Missions description:

We are looking for someone who respects and represents Brigad’s values: benevolence, exemplarity, simplicity, work and ambition!

We are looking for someone:

• Flexible: able to work during evenings and weekend shifts
• Native English speaker and fluent in French, a 3rd language being a plus
• Excellent communicator, confident phone manner to resolve problems and contribute to user experience telephonically
• Adaptable, you’ll be dealing with a range of clients and businesses and you’ll need to target your speech, tone and content to each unique audience
• Problem solver and able to think outside the box to solve problems
• Autonomous and proactive
• Team player that contributes to the team spirit
• Organized and involved
• Responsive and able to work under pressure
• Excited by a startup and high growth opportunities
• Understanding of the London hospitality business essential
• Having lived in London a real advantage

What we are looking for

We are looking for someone who respects and represents Brigad’s values: benevolence, exemplariness, simplicity, work and ambition!

We are looking for someone:

• Flexible: able to work during evenings and weekend shifts
• Natively speaking English and fluent in French, a 3rd language being a plus
• Feeling comfortable over the phone to answers users issues and questions
• Highly adaptable and who knows how to speak depending on his audience
• Who likes writing, explaining, and solving cases
• Autonomous and proactive
• Friendly and cool
• Empathic
• Giving importance to the team spirit
• Organized and involved
• Reactive and able to handle rush situations
• Attracted by startup spirit and a high growth environment

Recruitment Process

You will meet between 3 and 5 people:

• A first call with the HR department
• An interview in our office
• A call with the English Country Manager
• A final interview with our Founders