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Plant doctor

full-time Patch London

About Patch

For too long, it’s been prohibitively difficult for city dwellers to get into gardening. In an era of same-day delivery, the best plant retailers are offline and out of town. Even in the age of urbanisation, there is a complete lack of brands that are relevant to urban gardens. And, in a world where information is ubiquitous, few people have knowledge about plants or would know where to start.

At Patch, we want to change that. We want to make it simple for people to buy the right plants for them and their space, be it indoors or out. We want to equip them with inspiration and know-how so they can confidently look after their plants and we want to provide superb service and convenience.

Since launching in May 2016, we have made over 100,000 deliveries across London. We’ve been at the forefront in the resurgent popularity for plants in the public eye and have worked with some of the most exciting brands on the planet. We were recently voted 29th in the #Startups100. The business is backed by the early-stage investor, Forward Partners, and has raised its Series A from one of the most prestigious VCs in the UK, Octopus Ventures.

About the role

We are looking for someone with great gardening and customer skills to join our plant care team. This is a great opportunity to join a dedicated, fun and highly motivated team where you could make a difference.The key responsibility for the position is handling plant care queries via email in a friendly and personal manner while remaining professional. The role is a full time position Monday to Friday from 9am to 6pm.

- Good interpersonal skills

- Accuracy and good attention to detail

- Helpful & empathetic

- Computer proficiency

- Able to communicate effectively both verbally and in writing

- Previous gardening or horticulture experience with knowledge in both outdoor and indoor plants

Patch offers a number of team-wide benefits and perks but if there’s something that’s important to you that’s not on this list, let us know.

  • An opportunity to bring online one of the world’s last remaining offline industries
  • Highly competitive salary
  • 25 days holiday allowance increase by 1 day with each year of service, as well as days off around Christmas in exchange for Customer Service shifts.
  • Generous plant allowance to help you bring your own home to life
  • Regular team socials
  • Weekly breakfast meetings
  • Drinks on a Friday afternoon to celebrate the week
  • Flexible working arrangements, as long as the work gets done
  • Coaching/mentoring budget to help you with your development

Patch HQ is a beautiful unique building, just a moment’s walk from Queenstown Road train station (one stop from Victoria, Waterloo and Clapham Junction). As you’d expect, it’s bursting with plants.
published: Oct. 15, 2019

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