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Pulse Product Manager

full-time 11:FS London

Who are we, what do we do? 🚀🌟

At 11:FS we see ourselves as the challenger team dedicated to helping banks and FS players transform themselves and the industry we love. For us this means rethinking what it takes to operate in financial services top to bottom to help our partners build and launch next generation digital propositions around the globe.

To do this we need an amazing team so we have pulled together the best in financial services and beyond. Our people have co-founded and grown challenger banks like Monzo, Starling, and Tandem, led the technology platforms at Nutmeg, Betfair and beyond and transformed banks like Lloyds, Halifax, Barclays, QNB and Natwest.

Truth be told, 11:FS isnt really one company. It is a collection of startups united by purpose. Our Consulting practice builds challenger propositions globally, like we did for Natwest with Mettle. Our Research and Benchmarking team has built the amazing 11:FS Pulse service used by the likes of Monzo, Starling, Natwest and Tesco Bank. Our 11:FS Foundry team are transforming core banking and architecture, aiming to do to core banking what AWS did to data centres. Lastly we are a media company, generating content that supports our brand and changes the conversation - not necessarily in that order.

And yet we don’t work like an agency, or a consultancy, or research house for that matter.

We are effectively building and launching new startup propositions for our clients and ourselves. We believe in treating every opportunity like a business, not a project. We believe in treating resources as if they were finite, even when they are plentiful, and our customers reputation is as important to us as our own.

We like to think of ourselves as an FS special forces team with singular focus and an execution mindset. To live up to this, we need the best talent in the market. We hire great people and get out of their way. Everyone in our team relentlessly drives towards getting sh!t done and improving the industry we love. Come and get on the rocket ship.

What youll be doing, 💼🤓

We are looking for a product manager to lead Pulse, our next-generation competitor analysis platform.

Currently used by many of the world’s leading banks and fintechs, Pulse is currently a searchable video library of thousands of user journeys and insights. It is used by product managers, researchers, and UX people who are designing many of the best financial products in the world. We have big plans for Pulse’s future, and we are looking for a world-class product manager to help us take to it to the next level.

We’re looking for someone who can grow into this role, so it’s ideal for a Product Manager/Senior Product Manager looking to step up to Product Lead.

Required skills

These are the things you’ll be getting involved with from day 1.

  1. Own the roadmap: you will define and deliver a product roadmap that aligns with the product strategy, and helps users solve their most important jobs.
  2. Manage delivery: you will lead a lean and agile delivery process for a cross-functional team of developers, designers and growth people, and maintain a healthy team environment.
  3. Know your users: you will collaborate with design, sales and support colleagues to gather user insight, communicate with users and run research founded on the Jobs to be Done mindset, to inform and validate product direction.
  4. Be data-informed (not data-led): you will establish and track product success metrics and perform data analysis to guide product decision making.
  5. Engage your stakeholders: work with the wider 11:FS team to share progress and information, get their input, evangelise the product and find opportunities to achieve more by working together.
  6. Spread the knowledge: you will share your experience and expertise with your team and other product managers to raise awareness and understanding of product as a discipline.

Skills you’ll develop

You don’t need to have experience in these skills to be considered for this role. We’d expect you to be doing these things within 6 months, and we will give you the support you need to get there.

  1. Define product strategy: you will shape the short, medium and long-term strategy for the product, aligning with the broader company strategy.
  2. Own the go-to-market plan: you will determine the product’s pricing structure and commercial model, in collaboration with senior management
  3. Drive product marketing: you will guide the direction and performance of product marketing, working closely with the growth lead and marketing team
  4. Find the synergies: you will work with the media, consultancy and research teams to find ways Pulse can support and accelerate their work, and vice versa.
  5. Manage and mentor: you will manage the work of the team’s Product Analyst and Growth Analyst, and support them in developing their skills.

Our Culture, Our 11 instincts 😉

Every company has a story to tell, and a history to weave it all together. But what defines our culture are the values our people hold so closely to their hearts, and in their day to day with us. We’re Humble Hustlers, and that means we get stuff done without making enemies. We’re a harmonious bunch who actually enjoy each others’ company, and that’s important to the human being. We also believe in Passion & Positivity because although this is a basic human instinct, we wanted to make sure that it stays in Block Letters and people do not forget how important it is to stay positive through tough times for as long as you are passionate about what you do. Do what you love we always say, and we have a t-shirt for you to wear proudly. There’s 11 Principles, because let’s face it, 11 is our mantra. So instead of having us overload this with words, check out our team representing these values in our People Page.

Some of the things we deem benefits? 👑♛🤡

11:FS is just under 3 years old and whilst we are a startup, we dont behave like one at most times. So think Flexible Working, competitive salary/day rate, and the autonomy to enable you to help shape the destiny of this great company. Youll be joining us to work with one of THE BEST teams in financial services – we have an outstanding team of company leaders, project leaders and subject matter of experts in every division you come into.

Reach those damn stars, no more excuses, come and JOIN US!

*No agencies please, were not trying to be rude, but very likely to ignore unsolicited CVs because its just not the way we do things here! 🤞*

published: Feb. 9, 2019

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