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Sales and Operations Support Executive

full-time pi-top London

pi-top’s mission isn’t just to change the face of Science, Technology, Engineering, Arts & Math (STEAM) in schools, it’s to change the education system itself.

In many classrooms, people learn by ‘instructionism’ – teachers deliver information to learners who have to memorise it and repeat it back later in some sort of test. This isn’t learning, it’s remembering, and it’s useless for equipping people with the practical skills and experience they need to face an ever-changing world. We believe in something better...

Social Constructionism is a learning-centred approach that prioritises exploring, making and iterating real-life STEAM projects in a social, collaborative way. Our award-winning pi-top laptop and pi-topCEED desktop computers are powered by the Raspberry Pi and come with a host of projects and accessories which allow any teacher, regardless of their computer literacy, to design fun and engaging lessons across STEAM subjects and beyond. Learners are empowered to work together, at their own pace, designing and refining their inventions by asking questions and ultimately Learning by Making.

Since our founding in 2014, we have built a strong global community of teachers and makers who constantly shape our worksheets, lesson plans and content. We provide access to hundreds of hours of educational resources for the Computer Science (CS) and STEAM curriculum that improves digital literacy.

However, we’ve only just got started, and this is where you come in. With secure funding in place we’re poised to accelerate our growth and take our approach out to the world. Our roadmap for the next few years is going to be one hell of a ride, so there’s never been a better time to get onboard. We’re an open, honest and playful company made up of talented individuals from a variety of different backgrounds and places, all united in our commitment to positively improve the way we teach, learn and live. By joining pi-top, you’re helping change the world for the better, because together, We Make The Future.

The role:

pi-top are looking to fill a newly created position within the business. This role will involve working closely with our Supply Chain team to ensure adequate stock levels are maintained, supporting the sales team through processing sales orders, and acting as a 1st Line / 2nd Line Helpdesk Support agent to provide excellent customer service across all aspects of the business and fundamentally to pi-top customers globally. You will also participate in company-wide projects that support changing business and IT requirements by providing technical support/input to site and team projects.

pi-top will offer time and resources for training and to get up to speed with the latest technologies, however having a genuine interest in technology is advantageous.

Key Responsibilities
  • Process sales orders and sample shipments and ensure stock movement records are accurately maintained
  • Collate and summarise forecast data
  • Receive and log customer service desk queries and problems, maintaining good records of both the issue and the solution(s) within agreed Service Level Agreements.
  • Work closely with our UK and US warehouses to ensure global inventory levels are maintained
  • Liaise with our UK and US sales teams to understand stock requirements for orders. This will include managing local reworks of stock in our warehouses where necessary
  • Manage the relationship with our UK and US repair centers and maintaining adequate inventory of spare parts
  • Manage ad-hoc projects
  • Strong organisational skills, detail-oriented, and the ability to handle multiple priorities in a fast paced startup environment
  • Sharp talented individuals, looking to grow quickly within their careers with an appetite to learn
  • Resilient – you can talk through examples of working to solve problems under pressure
  • Proactive problem-solving skills – you are someone who can provide and communicate simple solutions to complex problems, and can accurately explain it to all levels within the business
  • Ability to prioritise and take responsibility for your own workload
  • Excellent communication skills are key
  • You are comfortable providing new ideas and asking questions such as “Why are we doing it this way?” “Is this the best way to do it?”
  • A keen eye for detail
  • Experience using excel is beneficial

As a learning company, our overall goal is to support the development of well-rounded, creative, collaborative, technically proficient problem-solvers. We strongly believe this for users of the pi-top ecosystem as well as for our pi-top team worldwide.

We encourage continual personal development, and support this by giving time for monthly internal Learning by Making workshops. The workshops may be coding or engineering based - and interesting projects including the making of robots have out of them.

Our office environment is friendly, relaxed and fun, but highly productive. We have vast amounts of communal space to engage with colleagues and find time to unwind. Our flexible working hours give us the freedom to pace the workload for the day. We also have regular company socials which include karaoke, Crystal Maze, board games nights and everything fun!

published: Feb. 13, 2019

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